Field Case Manager - Health & Social Support Advocate

CVS Health; Springfield (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Bonus eligibility

Job summary

CVS Health is seeking a Field Case Management Analyst to support members across Northern Virginia, including Arlington, Annandale, Falls Church, and Springfield. This role emphasizes in-person assessments, care planning, and collaboration with healthcare providers to improve outcomes.

The ideal candidate has 2+ years in behavioral health or related services, a valid driver’s license, and strong Microsoft Office skills.

Qualifications

• 2+ years of experience in behavioral health, social services, or related field.
• Must reside in Northern Virginia: Arlington, Annandale, Falls Church, or Springfield.
• Must possess reliable transportation and travel up to 75%. Mileage reimbursed per policy.
• Proficient with Microsoft Office including Outlook, Excel, and Teams.

Responsibilities

• Build trusted relationships with members through in-person visits (approx. 75% travel).
• Conduct comprehensive assessments using clinical judgment to understand medical, behavioral, and social needs.
• Develop and implement individualized care plans that promote health, independence, and quality of life.
• Collaborate with providers, community resources, and interdisciplinary teams for coordinated care.
• Connect members to services and resources that align with their goals.
• Ensure care delivery meets regulatory requirements and Aetna quality standards.
• Advocate for medical appropriateness while supporting positive member outcomes.

Skills

Behavioral health experience

Microsoft Office proficiency

Education

Bachelor's degree

Master's degree (non-licensed)

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

CVS Health is seeking a Field Case Management Analyst to support members across Northern Virginia, including Arlington, Annandale, Falls Church, and Springfield. This role emphasizes in-person assessments, care planning, and collaboration with healthcare providers to improve outcomes.

The ideal candidate has 2+ years in behavioral health or related services, a valid driver’s license, and strong Microsoft Office skills.