Field Case Manager – LTSS Care Coordination

CVS Health; Daleville (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Roanoke, VA is seeking an Analyst, Case Management to support the LTSS team in a field-based role. The position requires travel up to 75% to meet members face to face and coordinate care plans under supervision of the LTSS program.

The analyst will perform care coordination, evaluate member needs and eligibility, and collaborate with case managers, Medical Directors, and other health programs to ensure appropriate care and positive outcomes for members.

Qualifications

• Role requires at least 2 years' experience in behavioral health or related field.
• Must reside in Roanoke, VA or surrounding area.
• Willingness to travel up to 75% with mileage reimbursed.

Responsibilities

• Provide care coordination, education, and support to members using care management tools.
• Assess member needs/eligibility and recommend care plans and services.
• Identify risk factors and coordinate with clinical teams to address barriers to goals.
• Coordinate and monitor care plan activities and progress.
• Collaborate with case managers, Medical Directors, and other health programs to optimize outcomes.
• Escalate quality of care issues through appropriate channels.
• Utilize motivational interviewing to engage members in health changes.
• Empower members to participate in healthcare decisions alongside their providers.
• Document care management processes in accordance with regulations.

Skills

Behavioral health knowledge

Travel readiness

Communication skills

Education

Bachelor's degree in behavioral health or human services

Master's degree in behavioral health or human services (non-licensed)

LMHP

QMHP

LMSW

LBSW

MSW

BSW

Job description

CVS Health in Roanoke, VA is seeking an Analyst, Case Management to support the LTSS team in a field-based role. The position requires travel up to 75% to meet members face to face and coordinate care plans under supervision of the LTSS program.

The analyst will perform care coordination, evaluate member needs and eligibility, and collaborate with case managers, Medical Directors, and other health programs to ensure appropriate care and positive outcomes for members.