Field-Based Quality & Safety Manager – Transit

Remix; West Palm Beach (FL); On-site; USD 29,000 - 40,000; Full time

Job summary

Via is seeking a Quality & Safety Manager to supervise drivers, ensure safety and service quality, and maintain high operational efficiency. This in-person role requires field presence 5 days a week and involves ride-alongs, coaching, and DOT compliance leadership.

You will work with the Field Manager to deliver training, respond to incidents, and review reports to continuously improve safety standards and service delivery.

Qualifications

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Responsibilities

• On-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Skills

Leadership

Safety management

DOT regulations knowledge

Communication

Problem solving

Coaching

Incident response

Job description

Via is seeking a Quality & Safety Manager to supervise drivers, ensure safety and service quality, and maintain high operational efficiency. This in-person role requires field presence 5 days a week and involves ride-alongs, coaching, and DOT compliance leadership.

You will work with the Field Manager to deliver training, respond to incidents, and review reports to continuously improve safety standards and service delivery.