Quality & Safety Manager

Remix; Seattle (WA); On-site; USD 39,000 - 41,000; Part time

Job summary

Via seeks a Quality & Safety Manager to supervise drivers, ensure safety and high service quality for transit operations in Seattle. In-person role with 2–3 days in the field weekly, balancing hands-on coaching with training and admin tasks.

Responsibilities include ride-alongs, performance monitoring, incident response, and DER for DOT compliance. Strong leadership, quick decision-making, and knowledge of safety standards are essential for success.

Qualifications

• Experience in transit supervision or transportation management is preferred.
• Strong leadership and mentoring abilities are essential.
• Excellent problem-solving and quick decision-making in dynamic situations.
• Clear communication and conflict-resolution skills are important.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure safety and service standards.
• Monitor driver interactions and adherence to safety protocols, providing feedback and coaching.
• Provide continuous training with Field Manager, including initial and refresher courses.
• Deliver hands-on coaching on safety procedures and service expectations.
• Lead post-accident protocols, serving as DER for DOT compliance.
• Be the primary contact for urgent operational issues and ensure service continuity.
• Review complaint reports, driver feedback, and training documentation.
• Conduct training needs assessments and implement improvements.
• Balance 85% on-the-road supervision with 15% training/administrative duties.

Skills

Leadership

DOT regulations

Safety standards

Training

Supervision

Communication

Problem-solving

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

**This is an in-person position with the expectation that you will be in the field 2-3 days per week**

What You’ll Do:

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on-the-road supervision, 15% training and administrative duties.

Who You Are:

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $28-30/hr
• Expected hours: 20-30 hours per week, including on evening and/or weekend coverage

Ready to join the ride?

Via is an equal opportunity employer.