Quality & Safety Manager

Remix; Sacramento (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Via seeks a Quality & Safety Manager in Sacramento to uphold safety, service quality and operational efficiency for our transit services. This in-person role requires being in the field 2-3 days per week and supervising drivers on the road to ensure standards.

You’ll lead on‑the‑road coaching, respond to incidents, manage post‑accident protocols as DER for DOT compliance, and partner with the Field Manager to provide training and continuous improvement while ensuring reliable service.

Qualifications

• Experience in transit supervision or transportation management.
• Strong leadership and mentoring ability.
• Excellent problem solving and quick decision making.
• Knowledge of DOT regulations and ADA/paratransit compliance is a plus.

Responsibilities

• Supervise drivers on the road to ensure safety and service standards.
• Coach drivers on safety procedures and customer service.
• Deliver continuous on‑the‑job training and refresher courses.
• Lead post‑accident protocols as DER for DOT compliance.
• Respond to urgent operational issues to maintain service continuity.
• Analyze complaints and training documentation to improve performance.

Skills

Leadership

DOT regulations knowledge

Communication

Problem solving

Training & mentoring

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

**This is an in-person position with the expectation that you will be in the field 2-3 days per week**

What You’ll Do:

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
• Deliver hands‑on coaching on best practices, safety procedures, and service expectations.
• Lead post‑accident and post‑incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary point of contact for urgent operational issues, implementing real‑time solutions to ensure service continuity.
• Review and assess complaint reports, driver feedback, and training session documentation.
• Conduct training needs assessments and implement necessary improvements.
• 85% on‑the‑road supervision, 15% training and administrative duties.

Who You Are:

• Experience in transit supervision, transportation management, or a similar field preferred.
• Strong leadership skills with the ability to mentor and guide drivers.
• Excellent problem‑solving skills and ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for effective feedback delivery and conflict resolution.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $25-30hr
• Expected hours: 20-30 hours per week, including on evening and/or weekend coverage

Ready to join the ride?

Via is an equal opportunity employer.