Field-Based Quality & Safety Manager

Remix; Seattle (WA); On-site; USD 39,000 - 41,000; Part time

Job summary

Via seeks a Quality & Safety Manager to supervise drivers, ensure safety and high service quality for transit operations in Seattle. In-person role with 2–3 days in the field weekly, balancing hands-on coaching with training and admin tasks.

Responsibilities include ride-alongs, performance monitoring, incident response, and DER for DOT compliance. Strong leadership, quick decision-making, and knowledge of safety standards are essential for success.

Qualifications

• Experience in transit supervision or transportation management is preferred.
• Strong leadership and mentoring abilities are essential.
• Excellent problem-solving and quick decision-making in dynamic situations.
• Clear communication and conflict-resolution skills are important.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure safety and service standards.
• Monitor driver interactions and adherence to safety protocols, providing feedback and coaching.
• Provide continuous training with Field Manager, including initial and refresher courses.
• Deliver hands-on coaching on safety procedures and service expectations.
• Lead post-accident protocols, serving as DER for DOT compliance.
• Be the primary contact for urgent operational issues and ensure service continuity.
• Review complaint reports, driver feedback, and training documentation.
• Conduct training needs assessments and implement improvements.
• Balance 85% on-the-road supervision with 15% training/administrative duties.

Skills

Leadership

DOT regulations

Safety standards

Training

Supervision

Communication

Problem-solving

Job description

Via seeks a Quality & Safety Manager to supervise drivers, ensure safety and high service quality for transit operations in Seattle. In-person role with 2–3 days in the field weekly, balancing hands-on coaching with training and admin tasks.

Responsibilities include ride-alongs, performance monitoring, incident response, and DER for DOT compliance. Strong leadership, quick decision-making, and knowledge of safety standards are essential for success.