Field-Based Patient Access & Reimbursement Liaison

Amgen Inc.; Nashville (TN); On-site; USD 158,000 - 222,000; Full time

Benefits offered by this job

Stock-based incentives

Discretionary bonus

Flexible work arrangements

Job summary

Amgen Inc. in the United States seeks a Patient Access Liaison (PAL) to support patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement pathways for Amgen therapies.

You will educate on prior authorizations, coding and billing considerations, and work with Market Access, Medical Affairs, Advocacy, Case Management, and Site of Care teams to ensure timely access and resolve reimbursement barriers.

Qualifications

• Strong analytical and problem-solving skills to navigate access challenges.
• Excellent written and verbal communication across stakeholders.
• Ability to operate in matrix field environments and manage complex cases.

Responsibilities

• Educate provider offices on therapy coverage pathways and reimbursement processes.
• Assist patients and caregivers with insurance benefits, prior authorizations, and appeals.
• Collaborate with Market Access, Medical Affairs, Advocacy, Case Management, and Site of Care teams.
• Document activities and support access initiatives while ensuring HIPAA compliance.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder engagement

Learning agility

Decision quality

Project management

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate's degree

High school diploma

Tools

Microsoft Office

CRM systems

AI tools

Job description

Amgen Inc. in the United States seeks a Patient Access Liaison (PAL) to support patients, caregivers, and healthcare providers in navigating insurance coverage and reimbursement pathways for Amgen therapies.

You will educate on prior authorizations, coding and billing considerations, and work with Market Access, Medical Affairs, Advocacy, Case Management, and Site of Care teams to ensure timely access and resolve reimbursement barriers.