Field-Based Oncology Access Manager

GSK; Shreveport (LA); On-site; USD 85,000 - 115,000; Full time

Job summary

GSK seeks a Patient Access Manager to serve as the field-based SPOC for oncology patients and providers within the territory. You will guide onboarding, access, and ongoing care, coordinating enrollment in GSK services and addressing coverage and payment questions.

The role emphasizes HIPAA-compliant communications, accurate documentation, and collaboration with Specialty Pharmacy, REMS vendors, and payer teams to resolve access barriers.

Qualifications

• Bachelor's degree required.
• 3+ years in field reimbursement, hub case management, patient experience programs, helping patients and providers navigate insurance verification and prior authorization requirements.
• Willingness to travel up to 20%, including overnights; valid driver's license.
• Experience with CRM and case-management platforms preferred, especially Salesforce Health Cloud.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP staff, providing approved information on oncology care and benefit discussions.
• Conduct welcome calls and ongoing journey touchpoints following approved guides and PI.
• Support patient enrollment in GSK services and guide through enrollment requirements and consent capture.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options.
• Facilitate transfers to Specialty Pharmacy, Medical Information, and back-office Benefits Specialists as needed.
• Document all interactions in Salesforce Health Cloud and maintain accurate records.

Skills

Data to Insights

Digital Fluency

Market Access Strategies

Matrix Leadership

Payer Evidence

Pricing Strategies

Scientific Literacy

Education

Bachelor's degree

Tools

Salesforce Health Cloud

Job description

GSK seeks a Patient Access Manager to serve as the field-based SPOC for oncology patients and providers within the territory. You will guide onboarding, access, and ongoing care, coordinating enrollment in GSK services and addressing coverage and payment questions.

The role emphasizes HIPAA-compliant communications, accurate documentation, and collaboration with Specialty Pharmacy, REMS vendors, and payer teams to resolve access barriers.