Field-Based Mobile Fleet Specialist for AVs

TSMG; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

TSMG is seeking a Mobile Fleet Response Specialist for a fully on-site, field-based role. You will respond to incidents involving autonomous fleet vehicles, perform basic troubleshooting, and coordinate with internal teams and external parties at the scene.

You will be assigned to a designated service area, travel to vehicles, and operate a company vehicle for shifts with another team member. Strong English skills and the ability to work outdoors are essential.

Qualifications

• Valid driving licence and at least three years of experience driving on public roads.
• Background screening may be required.
• Secondary school qualification or equivalent.
• Further education in a technical, operational, communications, or customer-focused discipline is advantageous.
• Strong spoken and written English.
• Proficiency in the local language where required.
• Availability to work flexible shifts, including evenings, nights, weekends, and public holidays.
• Ability to work outdoors and remain in a vehicle for extended periods.
• Safety-conscious and able to operate in changing environments.

Responsibilities

• Remain available within an assigned service area and travel to vehicles requiring assistance.
• Operate a company-provided conventional vehicle for 6–8 hours per shift, typically with another team member.
• Safely approach vehicles stopped on public roads and establish an appropriate working area.
• Perform initial inspections and basic troubleshooting using established procedures.
• Determine the appropriate resolution: return to service, move to a facility, or arrange recovery.
• Assist with closing vehicle doors, luggage compartments, or other access points when required.
• Provide basic charging assistance for vehicles with low batteries.
• Perform minor exterior cleaning that can be completed safely with limited equipment.
• Retrieve time-sensitive personal belongings from vehicles and deliver to collection location.
• In exceptional safety-related situations, assist passengers to a safe destination.

Skills

English communication

Smartphone proficiency

Tablets usage

Digital reporting

Situational awareness

Calm decision-making

Team coordination

Self-directed work

Education

Secondary school qualification

Technical/operational/communications/customer-focused education

Tools

Smartphones

Tablets

Mobile apps

Digital devices

Job description

TSMG is seeking a Mobile Fleet Response Specialist for a fully on-site, field-based role. You will respond to incidents involving autonomous fleet vehicles, perform basic troubleshooting, and coordinate with internal teams and external parties at the scene.

You will be assigned to a designated service area, travel to vehicles, and operate a company vehicle for shifts with another team member. Strong English skills and the ability to work outdoors are essential.