Mobile Fleet Response Specialist

TSMG; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

TSMG is seeking a Mobile Fleet Response Specialist to provide on-site support for autonomous fleet incidents in the Houston area. You will travel to incidents, operate a company vehicle, perform basic troubleshooting, and coordinate with internal teams and external parties at the scene.

This is a fully on-site role with no remote option. You must be able to work flexible shifts in a dynamic, safety-sensitive environment and communicate clearly in English.

Qualifications

• Valid driving licence required.
• - Background screening may be required.
• - Strong English (spoken and written) communication.
• - Ability to work outdoors and in a fast-changing, safety-sensitive environment.

Responsibilities

• Respond to incidents and travel to vehicles needing assistance within an assigned area.
• Operate a company vehicle for shifts with a partner, typically 6–8 hours.
• Perform basic troubleshooting and document findings on-site.
• Coordinate with operations, dispatch, passengers, and authorities as needed.
• Escalate complex safety or technical issues through proper channels.

Skills

Smartphone proficiency

Accurate data entry

Attention to detail

Written reporting

Multitasking

Calm decision-making

Interpersonal communication

Quick learning of vehicle systems

Independent work

Education

Secondary school qualification or equivalent

Technical/operational/customer-focused education advantageous

Job description

Role Overview

The Mobile Fleet Response Specialist provides on-road assistance to autonomous fleet vehicles that require in-person support. The role involves responding to vehicle incidents, conducting basic troubleshooting, supporting vehicle recovery, and coordinating with internal teams and external parties at the scene.

Team members are assigned to designated operating areas and dispatched when a vehicle requires physical intervention. This is a fully on-site, field-based position with no remote or hybrid option.

Key Responsibilities

Field Response and Vehicle Support

• Remain available within an assigned service area and travel to vehicles requiring assistance.

• Operate a company-provided conventional vehicle for approximately six to eight hours per shift, typically alongside another team member.

• Safely approach vehicles stopped on public roads and establish an appropriate working area.

• Perform initial inspections and basic troubleshooting using established procedures.

• Determine the appropriate resolution, which may include:

  • Returning the vehicle to active service.

  • Moving the vehicle to a designated facility.

  • Arranging professional recovery or towing support.

• Assist with closing vehicle doors, luggage compartments, or other access points when required.

• Provide basic charging assistance for vehicles with insufficient battery levels.

• Perform minor exterior cleaning that can be completed safely with limited equipment.

• Retrieve time-sensitive personal belongings left inside vehicles and deliver them to an approved collection location.

• In exceptional safety-related situations, assist passengers in reaching a safe or designated destination.

Incident Coordination

• Serve as the on-site point of contact during vehicle-related incidents.

• Communicate with operations teams, dispatch personnel, passengers, road users, emergency responders, and public authorities when necessary.

• Document the condition of the vehicle and surrounding area through photographs, written notes, and operational reports.

• Escalate complex technical, safety, or customer-related issues through the appropriate channels.

• Follow all internal safety procedures and local traffic regulations.

Candidate Requirements

• Valid driving licence and at least three years of experience driving on public roads.

• Driving record that meets applicable company, insurance, and legal requirements.

• Ability to successfully complete any required background screening.

• Secondary school qualification or equivalent.

• Further education in a technical, operational, communications, or customer-focused discipline is advantageous.

• Strong spoken and written English.

• Proficiency in the local language where required.

• Availability to work flexible shifts, including evenings, nights, weekends, and public holidays.

• Ability to work outdoors and remain in a vehicle for extended periods.

• Comfortable working in a fast-changing, safety-sensitive environment.

Required Skills

• Confident use of smartphones, tablets, digital communication platforms, and mobile operational applications.

• Ability to enter information accurately and efficiently using digital devices.

• Strong attention to detail and situational awareness.

• Clear and concise written reporting.

• Ability to manage several tasks and information sources simultaneously.

• Calm decision-making in time-sensitive or high-pressure situations.

• Strong interpersonal communication and issue-escalation skills.

• Ability to quickly learn new vehicle systems, technologies, and operational procedures.

• Reliable, self-directed, and capable of working with limited supervision.