Autonomous Mobility Field Operations Lead

TSMG; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

TSMG in the United States is seeking a Field Response Operations Supervisor to lead daily roadside and fleet-support activities for an autonomous mobility program. You will prioritize field incidents, meet response targets, and ensure teams are staffed, trained, and ready for each shift.

This on-site role serves as the primary escalation point for vehicle, passenger, safety, and service incidents. You will coordinate with dispatch, remote support, fleet management, and facilities teams to

Qualifications

• At least six years of operational experience in mobility, logistics, fleet management, automotive services, robotics, roadside assistance, or a related field.
• Two to four years of direct people-management or shift-leadership experience.
• Experience supervising field-based, fleet-based, or mobile operational teams.
• Demonstrated success in improving processes and managing performance against measurable targets.
• Strong incident-management, escalation, or crisis-response experience.
• Working knowledge of operational safety and regulatory compliance.
• Ability to analyse performance data and apply structured problem-solving methods.
• Excellent written and verbal communication skills.
• Strong cross-functional coordination and stakeholder-management capabilities.
• Availability to work or provide escalation coverage during non-standard operating hours when required.

Responsibilities

• Direct the day-to-day activities of mobile response personnel across the assigned operating area.
• Monitor active field cases and ensure incidents are handled according to agreed response times and operational priorities.
• Assign team members to appropriate service zones based on demand, coverage, and fleet activity.
• Coordinate roadside support, vehicle recovery, passenger assistance, and proactive fleet monitoring.
• Ensure sufficient staffing levels for each shift.
• Confirm that team members are trained, properly equipped, and fit for duty.
• Manage shift handovers and maintain continuity between operational teams.
• Review open incidents, delays, risks, and unresolved vehicle issues throughout the shift.
• Act as the senior operational escalation point for critical field events.
• Guide field personnel during complex vehicle, passenger, traffic, or safety situations.
• Make timely decisions regarding vehicle recovery, service interruption, escalation, and resource deployment.
• Coordinate with dispatch, remote support teams, technical personnel, fleet management, facilities teams, and other operational stakeholders.
• Support communication with emergency services, authorities, and external service providers when required.
• Lead post-incident reviews and identify corrective actions.
• Provide day-to-day supervision, coaching, and performance feedback.
• Hold team members accountable for safety, response quality, reporting accuracy, and procedural compliance.
• Support recruitment, onboarding, training, and ongoing skills development.
• Identify capability gaps and arrange refresher training where needed.
• Promote a safety-focused and service-oriented team culture.
• Address attendance, conduct, and operational performance concerns in coordination with management.
• Track operational performance using service levels, response times, incident outcomes, and other key metrics.
• Analyse operational data to identify recurring problems and opportunities for improvement.
• Improve response workflows, field coverage models, escalation paths, and shift processes.
• Maintain clear and auditable operational documentation.
• Prepare shift reports, incident summaries, and performance updates.
• Support the launch of new operating areas, facilities, or fleet programmes.
• Work with cross-functional teams to improve vehicle recoverability and field-support procedures.
• Ensure field operations comply with applicable traffic, workplace safety, employment, and operational regulations.
• Confirm that vehicle inspections, incident records, training documents, and safety reports remain complete and current.
• Conduct safety briefings and reinforce correct working practices.
• Escalate hazards, policy breaches, and compliance risks.
• Support internal reviews, audits, and corrective-action plans.

Skills

Operational leadership

Incident management

Staff coaching

Safety compliance

Cross-functional coordination

Data analysis

Communication skills

Job description

TSMG in the United States is seeking a Field Response Operations Supervisor to lead daily roadside and fleet-support activities for an autonomous mobility program. You will prioritize field incidents, meet response targets, and ensure teams are staffed, trained, and ready for each shift.

This on-site role serves as the primary escalation point for vehicle, passenger, safety, and service incidents. You will coordinate with dispatch, remote support, fleet management, and facilities teams to