Autonomous Mobility Field Operations Lead

TSMG; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

TSMG is seeking a Field Response Operations Supervisor to oversee daily roadside and fleet-support activities in Houston. This on-site leadership role focuses on prioritizing field incidents, meeting response targets, and ensuring staff are trained and ready for each shift.

You will act as the senior escalation point for vehicle, passenger, safety, and service incidents, coordinate with dispatch and maintenance teams, and drive safety, compliance, and process improvements across the operation.

Qualifications

• At least six years of operational experience in mobility, logistics, fleet management, automotive services, robotics, roadside assistance, or related field.
• Two to four years of direct people-management or shift-leadership experience.
• Experience supervising field-based, fleet-based, or mobile operational teams.
• Demonstrated success in improving processes and managing performance against measurable targets.
• Strong incident-management, escalation, or crisis-response experience.
• Working knowledge of operational safety and regulatory compliance.
• Ability to analyse performance data and apply structured problem-solving methods.
• Excellent written and verbal communication skills.
• Strong cross-functional coordination and stakeholder-management capabilities.
• Availability to work or provide escalation coverage during non-standard operating hours when required.

Responsibilities

• Direct the day-to-day activities of mobile response personnel across the assigned operating area.
• Monitor active field cases and ensure incidents are handled according to agreed response times and priorities.
• Assign team members to service zones based on demand, coverage, and fleet activity.
• Coordinate roadside support, vehicle recovery, passenger assistance, and proactive fleet monitoring.
• Ensure staffing levels for each shift and verify training and fit for duty.
• Oversee shift handovers and continuity between teams.
• Review open incidents, delays, risks, and unresolved vehicle issues.
• Act as the senior operational escalation point for critical field events.
• Guide field personnel during complex vehicle, passenger, traffic, or safety situations.
• Make timely decisions regarding vehicle recovery, service interruption, escalation, and resource deployment.
• Coordinate with dispatch, remote support, technical personnel, fleet management, facilities teams, and other stakeholders.
• Support communication with emergency services, authorities, and external providers.
• Lead post-incident reviews and identify corrective actions.
• Provide day-to-day supervision, coaching, and performance feedback.
• Hold team members accountable for safety, response quality, reporting accuracy, and compliance.
• Support recruitment, onboarding, training, and ongoing skills development.
• Identify capability gaps and arrange refresher training.
• Promote a safety-focused and service-oriented team culture.
• Address attendance, conduct, and performance concerns in coordination with management.
• Track performance using service levels, response times, incident outcomes, and other metrics.
• Analyse data to identify recurring problems and opportunities for improvement.
• Improve response workflows, field coverage models, escalation paths, and shift processes.
• Maintain auditable operational documentation.
• Prepare shift reports, incident summaries, and performance updates.
• Support the launch of new operating areas or fleet programmes.
• Work with cross-functional teams to improve vehicle recoverability and field-support procedures.
• Ensure field operations comply with applicable safety regulations and keep records current.
• Conduct safety briefings and reinforce correct practices.
• Escalate hazards, policy breaches, and compliance risks.

Skills

Operational leadership

Incident management

Team leadership

Process improvement

Data analysis

Communication

Cross-functional coordination

Tools

Fleet monitoring software

Dispatch software

Telemetry systems

Job description

TSMG is seeking a Field Response Operations Supervisor to oversee daily roadside and fleet-support activities in Houston. This on-site leadership role focuses on prioritizing field incidents, meeting response targets, and ensuring staff are trained and ready for each shift.

You will act as the senior escalation point for vehicle, passenger, safety, and service incidents, coordinate with dispatch and maintenance teams, and drive safety, compliance, and process improvements across the operation.