Field-Based Franchise Performance Manager (Peoria)

Subway Group; Peoria (IL); On-site; USD 75,000 - 98,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway Group is seeking a Manager of Franchise Performance in Peoria, IL, to lead field-based initiatives across a portfolio of franchise restaurants. You will partner with franchisees to identify opportunities to improve sales, profitability, and brand execution while traveling within the territory.

In this role, you will analyze operations and financial data, develop action plans, and coach operators to implement best practices.

Qualifications

• Travel approximately 80-90% within the assigned territory, including evenings or weekends based on business needs.
• Bachelor's degree in Business, Hospitality, Restaurant Management, or related field, or equivalent practical experience.
• 5+ years in multi-unit quick-service/fast casual/foodservice or related operational leadership role; QSR/fast casual experience preferred.
• Strong business acumen including P&L, sales trends, cost drivers, margin improvement.
• Proven ability to lead, coach, and influence operators, managers, franchisees, or field teams to improve performance.
• Ability to translate data and field observations into practical action plans.
• Strong communication, relationship-building, problem-solving, and influencing skills.
• Ability to work independently in a field-based role and manage multiple priorities.
• Proficiency with Microsoft Office, especially Excel, and comfort with franchise management systems.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Field leadership

Communication

Influencing

Problem solving

Independent field work

Education

Bachelor's degree in Business / Hospitality / Restaurant Management or related field

High school diploma

Tools

Excel

Franchise management systems

Reporting tools

Job description

Subway Group is seeking a Manager of Franchise Performance in Peoria, IL, to lead field-based initiatives across a portfolio of franchise restaurants. You will partner with franchisees to identify opportunities to improve sales, profitability, and brand execution while traveling within the territory.

In this role, you will analyze operations and financial data, develop action plans, and coach operators to implement best practices.