Field-Based Customer Success & Training Pro

Socket.dev; Columbia (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Fuel allowance

Commission opportunities ($3,000-$5,0

Job summary

Socket.dev is seeking a field-based Customer Success/Field Operations role to be the main point of contact for existing customers, ensuring top-tier service and ongoing satisfaction. You will train and mentor local franchisees, supporting day-to-day operations and driving proactive service.

You’ll work in the field, engaging customers, coordinating service, and assisting with operational support while building relationships and solving problems.

Qualifications

• 2+ years of customer service or account management experience preferred.
• Travel locally with valid driver's license; fuel allowance provided.
• Proficient in Microsoft Office; CRM experience is a plus.

Responsibilities

• Onboard new customers, ensuring a smooth setup process.
• Deliver field-based and classroom training to franchisees on procedures and client management.
• Provide quotes and proposals for additional services to maximize partnership value.
• Document all customer/franchisee interactions in internal systems.
• Address service inquiries and resolve client issues with professionalism.
• Assist with loading/prepping equipment for franchisees (light-duty).

Skills

Strong communication and interpersonal

Ability to train, coach, and motivate

Organized, dependable, multitasker

Light physical tasks & fieldwork

Microsoft Office

CRM experience

Valid driver’s license

Tools

CRM software

Job description

Socket.dev is seeking a field-based Customer Success/Field Operations role to be the main point of contact for existing customers, ensuring top-tier service and ongoing satisfaction. You will train and mentor local franchisees, supporting day-to-day operations and driving proactive service.

You’ll work in the field, engaging customers, coordinating service, and assisting with operational support while building relationships and solving problems.