Field-Based Customer Success & Training Specialist

NGT Corporation – a Master Franchisee of the COVERALL® brand; Columbia (MD); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Fuel allowance

Cell phone allowance

Commission opportunities

Full benefits package (medical, dental

vision)

401(k) with company match

Paid training and development

Company-sponsored tropical trip

Job summary

NGT Corporation – a Master Franchisee of the COVERALL brand in Columbia, MD is seeking a motivated field-based customer success professional who thrives on building relationships, solving problems, and empowering franchisees to excel in their day-to-day operations.

You will serve as the main liaison for an existing customer portfolio, conduct onboarding, and deliver field and classroom training for franchisees on procedures, service standards, and client management.

Qualifications

• 2+ years of customer service, client-facing, or account management experience.
• Strong communication and interpersonal skills required.
• Proactive, organized and able to train others in person or in groups.

Responsibilities

• Onboard new customers and ensure a smooth setup.
• Deliver field and classroom training to franchisees on procedures, service standards, and client management.
• Provide quotes and proposals for additional services to maximize value.
• Document all interactions in internal system.
• Address service inquiries and resolve client issues with urgency and professionalism.
• Assist with loading or preparing equipment for franchisees as needed.

Skills

Communication

Coaching & Training

Organization

Fieldwork

MS Office & CRM

Driver's license & travel

Job description

NGT Corporation – a Master Franchisee of the COVERALL brand in Columbia, MD is seeking a motivated field-based customer success professional who thrives on building relationships, solving problems, and empowering franchisees to excel in their day-to-day operations.

You will serve as the main liaison for an existing customer portfolio, conduct onboarding, and deliver field and classroom training for franchisees on procedures, service standards, and client management.