Customer Success Manager

NGT Corporation – a Master Franchisee of the COVERALL® brand; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Fuel allowance

Career development

Paid training

Job summary

NGT Corporation – a Master Franchisee of the COVERALL® brand is seeking a Customer Success Manager to serve as the primary liaison for existing customers and provide hands-on training to local franchisees. You will manage onboarding, field-based training, and client management to maximize value from partnerships.

The role emphasizes proactive fieldwork, strong communication, and the ability to train groups as well as individuals, with travel and time in the field required.

Qualifications

• 2+ years in customer service or account management.
• Experience with onboarding and training.
• CRM experience is a plus.

Responsibilities

• Onboard new customers to ensure a smooth setup.
• Deliver field-based and classroom training to franchisees on procedures and client management.
• Provide quotes and proposals for additional services to maximize value.
• Document all customer and franchisee interactions in the internal system.
• Address service inquiries and resolve issues promptly and professionally.
• Assist with loading/preparing equipment for franchisees (light-duty).

Skills

Customer service

Training

Communication

Interpersonal skills

Travel willingness

Field-based work

Tools

Microsoft Office

CRM

Job description

We’re looking for a Customer Success Manager who thrives on building relationships, solving problems, and empowering others. In this role, you’ll act as the main point of contact for existing customers, ensuring they receive top-tier service and support. You’ll also work closely with our local franchisees, providing hands-on training and mentorship to help them succeed in their day-to-day operations. This is a great opportunity for someone who loves to be out in the field, is proactive, and enjoys a mix of customer engagement, service, and operational support.

About the Role

Serve as the primary liaison for a portfolio of existing customers, maintaining ongoing communication and managing service satisfaction.

Responsibilities

• Conduct new customer onboarding, ensuring a smooth and positive setup process
• Deliver field-based and classroom training to both new and existing franchisees on operational procedures, service standards, and client management
• Provide quotes and proposals for additional services, helping customers maximize the value of their partnership
• Document all customer and franchisee interactions in internal system
• Address service-related inquiries and resolve any client issues with professionalism and urgency
• Occasionally assist with loading or preparing equipment for franchisees (light-duty, hands-on support)

Qualifications

• Prior customer service, client-facing, or account management experience (2+ years preferred)

Required Skills

• Strong communication and interpersonal skills
• Ability to train, coach, and motivate others - both one-on-one and in group settings
• Organized, dependable, and able to manage multiple tasks simultaneously
• Comfortable with light physical tasks and occasional fieldwork
• Proficiency in Microsoft Office; CRM experience a plus
• Valid driver’s license and ability to travel locally (fuel allowance provided)

Pay range and compensation package

• Fuel and cell phone allowance
• Commission opportunities ($3,000-$5,000)
• Performance-based raise program
• Full benefits package: medical, dental, vision
• 401(k) with company match
• Paid training and ongoing professional development
• Company-sponsored annual tropical trip for top performers