Field-Based Customer Success Manager & Trainer

NGT Corporation – a Master Franchisee of the COVERALL® brand; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Fuel allowance

Career development

Paid training

Job summary

NGT Corporation – a Master Franchisee of the COVERALL® brand is seeking a Customer Success Manager to serve as the primary liaison for existing customers and provide hands-on training to local franchisees. You will manage onboarding, field-based training, and client management to maximize value from partnerships.

The role emphasizes proactive fieldwork, strong communication, and the ability to train groups as well as individuals, with travel and time in the field required.

Qualifications

• 2+ years in customer service or account management.
• Experience with onboarding and training.
• CRM experience is a plus.

Responsibilities

• Onboard new customers to ensure a smooth setup.
• Deliver field-based and classroom training to franchisees on procedures and client management.
• Provide quotes and proposals for additional services to maximize value.
• Document all customer and franchisee interactions in the internal system.
• Address service inquiries and resolve issues promptly and professionally.
• Assist with loading/preparing equipment for franchisees (light-duty).

Skills

Customer service

Training

Communication

Interpersonal skills

Travel willingness

Field-based work

Tools

Microsoft Office

CRM

Job description

NGT Corporation – a Master Franchisee of the COVERALL® brand is seeking a Customer Success Manager to serve as the primary liaison for existing customers and provide hands-on training to local franchisees. You will manage onboarding, field-based training, and client management to maximize value from partnerships.

The role emphasizes proactive fieldwork, strong communication, and the ability to train groups as well as individuals, with travel and time in the field required.