Field-Based Customer Success & Training Coach

Socket.dev; Indianapolis (IN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Fuel allowance

Cell phone allowance

Commission opportunities

Performance-based raise

Medical, dental, vision benefits

401(k) with company match

Paid training and development

Company-sponsored tropical trip

Job summary

Socket.dev is seeking a field‑oriented Customer Success Specialist to serve as the primary liaison for an existing customer portfolio. You will manage ongoing communication, training, and service satisfaction while supporting local franchisees in person and in the classroom.

The role requires 2+ years in customer service or account management, strong communication skills, and the ability to train others. Expect travel, light physical work, and a comprehensive benefits package.

Qualifications

• 2+ years in customer service, client-facing, or account management.
• Experience training or coaching others is a plus.
• Willingness to travel locally and perform light physical tasks.

Responsibilities

• Onboard new customers to ensure a smooth setup process.
• Deliver field-based and classroom training to franchisees on procedures and client management.
• Provide quotes and proposals for additional services to maximize customer value.
• Document all customer and franchisee interactions in the internal system.
• Address service-related inquiries and resolve issues with professionalism and urgency.
• Occasionally assist with loading or preparing equipment for franchisees.

Skills

Strong communication

Interpersonal skills

Train others

Organizational skills

Fieldwork

CRM experience

Microsoft Office

Valid driver’s license

Travel locally

Tools

CRM

Microsoft Office

Job description

Socket.dev is seeking a field‑oriented Customer Success Specialist to serve as the primary liaison for an existing customer portfolio. You will manage ongoing communication, training, and service satisfaction while supporting local franchisees in person and in the classroom.

The role requires 2+ years in customer service or account management, strong communication skills, and the ability to train others. Expect travel, light physical work, and a comprehensive benefits package.