Community Health Navigator & Member Advocate

Jobtome; Long Beach (CA); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare seeks a Community Health Worker to support community-based member advocacy and manage health care needs for vulnerable populations. You will work with the health care services team in the field, including home visits, clinics, shelters, and provider offices.

Responsibilities include helping members maximize benefits, scheduling appointments, arranging transportation, and connecting to social services. Expect significant local travel up to 80% based on contractual requirements.

Qualifications

• At least 1 year of health care experience serving underserved or special needs populations.
• CHW certification may be required depending on state.
• Valid and unrestricted driver’s license with reliable transportation.
• Ability to multitask while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Willingness to learn other programs and software systems.
• Proficiency with Microsoft Office and related software.
• Bilingual abilities may be required depending on community need.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with health care services team to provide non-clinical paraprofessional duties in the field.
• Helps members navigate and maximize health plan benefits and arrange appointments/transport.
• Assists members in accessing social services and community resources.
• Provides outreach to locate and assist disconnected members with special needs.
• Performs research to locate hard-to-reach members.
• Participates in outreach activities (telephonic and in-person).
• Guides members to maintain Medicaid eligibility and other financial resources.
• Local travel may be 50-80% depending on state/contract.

Skills

Health care experience

Customer service

Time management

Verbal and written communication

Driver's license

Willingness to learn

Bilingual (optional)

Knowledge of community resources

Organizational skills

Education

CHW certification (state requirements may apply)

CMA certification (preferred)

Bilingual ability

Tools

Microsoft Office

Job description

Molina Healthcare seeks a Community Health Worker to support community-based member advocacy and manage health care needs for vulnerable populations. You will work with the health care services team in the field, including home visits, clinics, shelters, and provider offices.

Responsibilities include helping members maximize benefits, scheduling appointments, arranging transportation, and connecting to social services. Expect significant local travel up to 80% based on contractual requirements.