Community Health Navigator & Member Advocate

Molina Healthcare, Inc.; Richwood (OH); On-site; USD 23,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Equal Opportunity Employer

Job summary

Molina Healthcare, Inc. is seeking a Community Health Worker to support community-based member advocacy activities. You will act as a local advocate and resource, helping underserved members navigate health plans and access social services through home visits and community outreach.

Responsibilities include engaging with members, coordinating with the care team, arranging transportation, and guiding members to maintain Medicaid eligibility. Travel up to 80% may be required.

Qualifications

• At least 1 year of health care experience, preferably underserved populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver’s license and reliable transportation for travel requirements.
• Ability to multitask while speaking with members.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and common software systems.

Responsibilities

• Engages with members as an advocate and resource to support health care needs.
• Collaborates with health care services team with non-clinical duties in the field (home visits, offices, shelters).
• Helps members navigate health plan benefits and arrange appointments/transport.
• Assists members in accessing social services (housing, food, employment).
• Provides outreach to locate and assist disconnected members with special needs.
• Performs outreach and research to locate hard-to-reach members (databases, providers, shelters).
• Participates in outreach activities (telephonic or face-to-face).
• Guides members to maintain Medicaid eligibility and other financial resources.

Skills

Customer service

Time management

MS Office

Communication

Multitasking

Education

CHW certification

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. is seeking a Community Health Worker to support community-based member advocacy activities. You will act as a local advocate and resource, helping underserved members navigate health plans and access social services through home visits and community outreach.

Responsibilities include engaging with members, coordinating with the care team, arranging transportation, and guiding members to maintain Medicaid eligibility. Travel up to 80% may be required.