Field-Based Community Health Guide

Reema Health, Inc.; Charleston (SC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA and FSA Options

401(k) Retirement Savings with Company

Job summary

Reema Health is seeking a Community Health Navigator to build relationships with members and guide them toward better engagement in their healthcare. You will work daily through Reema's platform to reach members, schedule visits, and document your work, with travel across the community to support their health goals.

As a growing startup, roles evolve quickly. You will partner with the multidisciplinary team to address social barriers, maintain confidentiality, and advocate for access to

Qualifications

• 18 years of age or older.
• Available to work Monday–Friday during core business hours.
• [If field-based:] Valid driver's license, insurance, and reliable transportation
• Offers contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 lbs occasionally
• Competitive Salary Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match
• Employee Assistance Program
• Mileage Reimbursement
• Paid Family and Medical Leave

Responsibilities

• Conduct phone and in-person outreach and enroll members in Reema's care model
• Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes
• Assess member needs, including social determinants of health, to build a member-centered care plan
• Establish trusting relationships and reliably follow through in a timely, appropriate manner
• Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion
• Coordinate referrals and support appointment scheduling and attendance
• Independently organize and prioritize your workload to hit monthly goals and daily metrics
• Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits
• Connect members to community and health resources, including transporting or accompanying them as needed
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member work thoroughly and on time in the Reema App, including keeping care plans current
• Comply with HIPAA and protected health information confidentiality standards
• Work independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrier
• Serve members with dignity and respect; build and maintain relationships with community resources

Skills

Communication

Solutions Oriented

Tech Literacy

Motivation

Collaboration & Team Building

Education

Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field

Job description

Reema Health is seeking a Community Health Navigator to build relationships with members and guide them toward better engagement in their healthcare. You will work daily through Reema's platform to reach members, schedule visits, and document your work, with travel across the community to support their health goals.

As a growing startup, roles evolve quickly. You will partner with the multidisciplinary team to address social barriers, maintain confidentiality, and advocate for access to