Field Outreach Community Health Navigator

Reema Health; Conway (SC); On-site; USD 49,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA and FSA Options

401(k) Retirement Savings with Company

Employee Assistance Program

Mileage Reimbursement

Paid Family and Medical Leave

Job summary

Reema Health seeks a Community Health Navigator to build relationships with members and guide them toward greater engagement in their healthcare. You will work through Reema's technology platform to reach members, schedule visits, and document progress, with roles evolving as the startup grows.

The role requires outreach across channels, coordination of referrals, and strict confidentiality aligned with HIPAA. A flexible, proactive approach is essential in a fast-paced environment in Conway, SC.

Qualifications

• Solutions Oriented — finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waiting.
• Communication — strong verbal and written skills, including the ability to effectively describe your problem and what you need.
• Tech Literacy — comfortable learning and troubleshooting new tools on the fly, on both mobile and desktop.
• Motivation — self-starting enough to stay productive on a remote caseload without regular oversight.
• Collaboration & Team Building — dedicated to fostering team connection in a remote environment, including participation in occasional required in-person team meetings.

Responsibilities

• Conduct cold phone and in-person outreach and enroll members in Reema's care model.
• Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes.
• Assess member needs, including social determinants of health, to build a member-centered care plan.
• Establish trusting relationships and reliably follow through in a timely, appropriate manner.
• Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion.
• Coordinate referrals and support appointment scheduling and attendance.
• Independently organize and prioritize your workload to hit monthly goals and daily metrics.
• Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits.
• Connect members to community and health resources, including transporting or accompanying them as needed.
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations.
• Document all member work thoroughly and on time in the Reema App, including keeping care plans current.
• Comply with HIPAA and protected health information confidentiality standards.

Skills

Solutions Oriented

Communication

Tech Literacy

Motivation

Collaboration & Team Building

Education

Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field

Job description

Reema Health seeks a Community Health Navigator to build relationships with members and guide them toward greater engagement in their healthcare. You will work through Reema's technology platform to reach members, schedule visits, and document progress, with roles evolving as the startup grows.

The role requires outreach across channels, coordination of referrals, and strict confidentiality aligned with HIPAA. A flexible, proactive approach is essential in a fast-paced environment in Conway, SC.