Community Health Advocate & Navigator

Molina Healthcare, Inc.; Westerville (OH); On-site; USD 23,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare, Inc. seeks a Community Health Worker to support community-based member advocacy activities and assist vulnerable members in navigating health care needs.

You will engage with members in homes, shelters, and provider offices, helping them access benefits, transportation, appointments, and social services while contributing to cost-effective care strategies. Local travel is 50-80% as required.

Qualifications

• At least 1 year of health care experience with underserved populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job-related travel.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Willingness to learn other programs and software systems.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Advocate for members and support management of health care needs.
• Provide non-clinical paraprofessional support in the field (homes, shelters, provider offices, etc.).
• Assist members in navigating benefits and arranging transportation, prescriptions, and follow-ups.
• Help members access social services (housing, food, employment).
• Reach out to disconnected members with special needs.
• Conduct research to locate hard-to-reach members using available data.
• Participate in outreach activities (telephonic or in person).
• Guide members to maintain Medicaid eligibility and other financial resources.
• Local travel may be required (50-80%).

Skills

Healthcare experience

CHW certification

Driver's license

Customer service

Multitasking

Organizational skills

Written communication

MS Office

Bilingual (optional)

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. seeks a Community Health Worker to support community-based member advocacy activities and assist vulnerable members in navigating health care needs.

You will engage with members in homes, shelters, and provider offices, helping them access benefits, transportation, appointments, and social services while contributing to cost-effective care strategies. Local travel is 50-80% as required.