Field-Based Community Health Advocate

Molina Healthcare; Monroe (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare in Monroe, OH is hiring a Community Health Worker to support community-based member advocacy activities and help vulnerable members manage health care needs. You will engage with members in their communities, coordinate with care teams, and assist with benefits navigation, transportation, scheduling, and social services referrals.

The role requires strong communication, customer service, organizational skills, and the ability to travel locally (50-80%).

Qualifications

• At least 1 year of health care experience.
• CHW certification may be required for certain states.
• Valid driver's license and reliable transportation.
• Ability to multi-task applications while speaking with members.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact.
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required (based upon state/contractual requirements).

Skills

Healthcare experience

Customer service

Communication skills

Organizational skills

Multi-tasking

Microsoft Office

Education

CHW certification (state dependent)

Tools

Microsoft Office

Job description

Molina Healthcare in Monroe, OH is hiring a Community Health Worker to support community-based member advocacy activities and help vulnerable members manage health care needs. You will engage with members in their communities, coordinate with care teams, and assist with benefits navigation, transportation, scheduling, and social services referrals.

The role requires strong communication, customer service, organizational skills, and the ability to travel locally (50-80%).