Field-Based Community Health Advocate

Jobtome; Bellevue (WA); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare seeks a local member advocate to support community-based outreach and help vulnerable members manage health care needs. The role focuses on navigating benefits, scheduling appointments, arranging transportation, and guiding Medicaid eligibility.

You will collaborate with the health care services team and travel locally to member homes, shelters, and provider offices. Strong communication and organizational skills are essential to serve diverse populations and connect members

Qualifications

• At least 1 year of health care experience, preferably with underserved populations.
• CHW certification may be required for certain states.
• Valid driver's license, reliable transportation, and adequate auto insurance for job travel.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Willingness to learn other lines of business, programs and software systems.
• Proficiency in Microsoft Office or applicable software.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with members as an advocate and resource to support management of health care needs.
• Collaborate with health care services team to provide non-clinical paraprofessional duties in the field (homes, shelters, provider offices).
• Help members navigate and maximize Medicaid benefits (scheduling appointments, arranging transportation, following up on missed visits).
• Assist members in accessing social services (housing, food, employment, etc.).
• Provide outreach to locate and support disconnected members with special needs.
• Conduct research to locate hard-to-contact members in databases or community locations.
• Participate in ongoing or project-based member outreach (telephonic and/or face-to-face).
• Guide members to maintain Medicaid eligibility and other resources.
• Local travel 50-80% may be required.

Skills

Health care experience

Customer service

Time management

Verbal and written communication

Microsoft Office

Multi-tasking

Bilingual

Experience with underserved population

Knowledge of health care systems

Education

CHW certification

Certified Medical Assistant (CMA)

Driver's license

Tools

Microsoft Office

Job description

Molina Healthcare seeks a local member advocate to support community-based outreach and help vulnerable members manage health care needs. The role focuses on navigating benefits, scheduling appointments, arranging transportation, and guiding Medicaid eligibility.

You will collaborate with the health care services team and travel locally to member homes, shelters, and provider offices. Strong communication and organizational skills are essential to serve diverse populations and connect members