Field-Based Community Health Advocate

Molina Healthcare, Inc.; North Baltimore (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare, Inc. seeks a Community Health Worker to support community-based member advocacy. This local role engages with vulnerable members, helps navigate health plan benefits, arrange transportation, and connect to social services. Travel up to 80% locally to homes, shelters, and provider offices as needed.

Responsibilities include outreach, coordinating services, and assisting with Medicaid eligibility and financial resources to improve access and quality of care.

Qualifications

• At least 1 year of health care experience, preferably with underserved or special needs populations.
• CHW certification may be required for certain states depending on contractual requirements.
• Valid and unrestricted driver's license and reliable transportation for travel requirements.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with the health care services team providing non-clinical paraprofessional duties in the field (homes, shelters, provider offices).
• Help members navigate and maximize health plan benefits and arrange transportation for visits.
• Assist members in accessing social services and community resources such as housing, food, and employment.
• Provide outreach to locate and support disconnected members with special needs.
• Conduct research to locate hard-to-reach members using internal data and field outreach.
• Participate in ongoing or project-based member outreach activities (telephonic or in-person).
• Guide members to maintain Medicaid eligibility and related financial resources.

Skills

Verbal and written communication

Customer service

Time management

Multi-tasking

Education

CHW certification

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. seeks a Community Health Worker to support community-based member advocacy. This local role engages with vulnerable members, helps navigate health plan benefits, arrange transportation, and connect to social services. Travel up to 80% locally to homes, shelters, and provider offices as needed.

Responsibilities include outreach, coordinating services, and assisting with Medicaid eligibility and financial resources to improve access and quality of care.