Field-Based Community Health Advocate

Molina Healthcare, Inc.; Dublin (CA); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a Community Health Worker to support community-based member advocacy activities and assist vulnerable members in navigating health care needs.

The role involves field visits to homes, shelters, and provider offices, with extensive local travel (50-80%). The position emphasizes helping members access benefits, coordinate appointments, transportation, and social services while supporting the health care services team with non-clinical duties.

Qualifications

• At least 1 year of health care experience, preferably with underserved or special needs populations.
• CHW certification may be required for certain states based on contractual requirements.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job travel.
• Ability to multitask while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Willingness to learn other lines of business, programs and software systems.
• Excellent verbal and written communication skills.

Responsibilities

• Engage with members as an advocate and resource to support health care needs.
• Collaborate with health care services team providing non-clinical paraprofessional duties in the field.
• Help members navigate and maximize health plan benefits; schedule appointments and arrange transportation.
• Assist members in accessing social services and community resources.
• Reach out to locate/disconnected members with special needs.
• Conduct research to locate non-contactable members using available data.
• Participate in ongoing or project-based member outreach activities (telephonic or face-to-face).
• Guide members to maintain Medicaid eligibility and other financial resources.

Skills

Customer service

Verbal and written communication

Multitasking

Time management

Microsoft Office proficiency

Education

CHW certification (state dependent)

CMA certification

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. is seeking a Community Health Worker to support community-based member advocacy activities and assist vulnerable members in navigating health care needs.

The role involves field visits to homes, shelters, and provider offices, with extensive local travel (50-80%). The position emphasizes helping members access benefits, coordinate appointments, transportation, and social services while supporting the health care services team with non-clinical duties.