Field-Based Community Health Advocate

CVS Health; Baton Rouge (LA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Paid time off

Job summary

CVS Health is seeking a Community Health Worker (CHW) to serve as a vital link between members, healthcare providers, and community resources. The role requires extensive field work and travel within the assigned service area, with two evenings per week until 9:00 PM local time.

You will support engagement, care plans, and navigation of health services. The ideal candidate has case management experience, strong customer service, and excellent communication, with a focus on helping individuals

Qualifications

• Requires High School Diploma or GED.
• 3–5 years in healthcare, social services, care coordination, or case management.
• 1–2 years providing clinical support services.
• 1 year of community outreach with Louisiana resources.
• 1 year experience with individuals with physical/behavioral health needs.

Responsibilities

• Conduct home visits to reinforce care plans and encourage healthy behaviors.
• Identify healthcare and social needs impacting well-being.
• Support care plan implementation with care management teams.
• Develop strategies to improve member engagement and outcomes.
• Assist with transportation arrangements and referrals to resources.
• Educate members on disease self-management and preventive care.
• Review medications and assist with refills when appropriate.
• Advocate for members to reduce barriers to care.
• Connect members with social services and assist with applications.
• Document interactions accurately in electronic health records.
• Meet productivity, quality, and performance metrics.

Skills

Case management

Care coordination

Customer service

Communication skills

Motivational interviewing

Time management

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Outlook

Electronic Health Records

Job description

CVS Health is seeking a Community Health Worker (CHW) to serve as a vital link between members, healthcare providers, and community resources. The role requires extensive field work and travel within the assigned service area, with two evenings per week until 9:00 PM local time.

You will support engagement, care plans, and navigation of health services. The ideal candidate has case management experience, strong customer service, and excellent communication, with a focus on helping individuals