Field Community Health Navigator

CVS Health; Oregon; Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in West Virginia is seeking a Community Health Worker to join our care management team. The role is full-time, field-based and telework supported, with 70% travel in the region and a requirement to reside in West Virginia.

You will conduct home visits, coordinate resources, document in the EHR, and collaborate with care teams. Eligible candidates must have a high school diploma, 2+ years of relevant experience, and complete CHW certification within 12 months.

Qualifications

• High School Diploma /G.E.D. or higher.
• 2+ years relevant experience (i.e. healthcare, community-based, social services, case management, etc.).
• Complete an approved CHW certification program within 12 months of hire.
• Demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint).
• Must possess reliable transportation, valid/active driver's license, and proof of vehicle insurance with ability to travel up to 70% of the time to various locations within the region using personal vehicle. Mileage is reimbursed per company expense reimbursement policy.

Responsibilities

• Conduct home visits with Aetna members to assist with needs, including but not limited to locating community resources, scheduling appointments, completing applications for eligible programs, arranging transportation, and educating on services, medications, conditions, etc.
• Complete telephonic and/or email outreach to members, agencies, care providers, community organizations, etc. regarding member needs and care
• Collaborate with care team participants, including but not limited to care manager, department workers, legal or custodial guardians if applicable, healthcare providers, community partners, etc.
• Assess any gaps in care or social determinants of health that may be impeding care or overall well-being and formulate interventions to address any identified areas of need
• Connect with various community organizations and partners regarding resource availability and eligibility to support member needs
• Demonstrate flexibility to work in situations where working conditions or environments are unknown, as member homes and situations may vary
• Document all member outreach and care coordination in electronic health record system in accordance with market processes and maintain the member record to ensure compliance
• Maintain member confidentiality and protected health information (PHI) according to HIPAA policies and company guidelines
• Work independently to organize, problem-solve, and prioritize tasks to meet deliverables, deadlines, and expectations
• Utilize strong interpersonal and communication skills that allow for work with individuals of diverse cultural and socioeconomic backgrounds
• Travel extensively (70% of the time or more via personal vehicle) to member homes, community locations, various agencies, etc. as indicated
• Other responsibilities as indicated

Skills

MS Office Suite

Outlook

Word

Excel

SharePoint

Education

High School Diploma /G.E.D. or higher

Job description

CVS Health in West Virginia is seeking a Community Health Worker to join our care management team. The role is full-time, field-based and telework supported, with 70% travel in the region and a requirement to reside in West Virginia.

You will conduct home visits, coordinate resources, document in the EHR, and collaborate with care teams. Eligible candidates must have a high school diploma, 2+ years of relevant experience, and complete CHW certification within 12 months.