Field-Based Community Advocate | Health Navigator

Molina Healthcare; Lancaster (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare in Ohio is seeking a Community Health Worker to support community-based member advocacy, acting as a local resource to help vulnerable members manage their health care needs.

You will engage with members in homes, shelters, and provider offices, assist with benefits navigation, scheduling, transportation, and connecting to social services. Travel 50-80% locally may be required based on state requirements.

Qualifications

• At least 1 year of health care experience, preferably serving underserved populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver's license and reliable transportation.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Willingness to learn other programs and software systems.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits; scheduling appointments, arranging transportation, getting prescriptions filled and following up on missed appointments.
• Assists members in accessing social services such as housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research to locate members Molina has been unable to contact.
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.

Skills

Health care experience

CHW certification

Driver's license

Multitasking

Customer service

Organizational skills

Time-management

Communication

Learn other software

Tools

Microsoft Office

Job description

Molina Healthcare in Ohio is seeking a Community Health Worker to support community-based member advocacy, acting as a local resource to help vulnerable members manage their health care needs.

You will engage with members in homes, shelters, and provider offices, assist with benefits navigation, scheduling, transportation, and connecting to social services. Travel 50-80% locally may be required based on state requirements.