Field-Based Client Success Manager | Grow & Retain Accounts

Valet Living; Portland (OR); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401k with company match

10 holidays per year

Tuition reimbursement

Job summary

Valet Living seeks a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, driving retention and growth. You will conduct onsite visits, calls, and email communications, documenting activities in CRM and aligning services to evolving client needs.

Ideal candidates have 5+ years in B2B account management, strong relationship skills, and experience with CRM platforms (Salesforce preferred).

Qualifications

• 5+ years in B2B account management or client success roles.
• Proven ability to build trust with onsite and executive-level decision-makers.
• Experience with CRM and work order platforms; Salesforce preferred.
• Strong organizational skills in a high-volume environment.

Responsibilities

• Serve as primary contact for a large portfolio of multifamily clients.
• Build and maintain long-term relationships with onsite decision-makers.
• Conduct onsite visits, calls, and email communication; document interactions in CRM.
• Identify risks to retention and growth; develop action plans for engagement.

Skills

Account management

CRM experience

Salesforce

Relationship management

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Salesforce

CRM systems

Work order management

Job description

Valet Living seeks a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, driving retention and growth. You will conduct onsite visits, calls, and email communications, documenting activities in CRM and aligning services to evolving client needs.

Ideal candidates have 5+ years in B2B account management, strong relationship skills, and experience with CRM platforms (Salesforce preferred).