Client Success & Scheduling Manager

Happy-to-Help-Caregivin; Bountiful (UT); Presencial; USD 38.000 - 47.000; Jornada completa

Descripción de la vacante

Happy to Help Caregiving is hiring a full-time Customer Success Manager for our Bountiful, Utah branch. You will help clients, families, and caregivers stay informed and supported while coordinating the office work that makes dependable non-medical home care possible.

This is a home-care operations and service role for someone who communicates clearly, follows through, and stays organized when priorities change.

Formación

• Experience in staffing, recruiting, healthcare administration, operations coordination, or high-volume customer service.
• Home-care experience is helpful.
• Willingness to learn.

Responsabilidades

• Respond to client, family, and caregiver questions with clear, timely updates and reliable follow-through.
• Help resolve service concerns, document next steps, and escalate urgent or unresolved issues to branch leadership.
• Coordinate caregiver availability, schedule changes, open shifts, and coverage follow-up as assigned.
• Support thoughtful caregiver-client matching and continuity of care.
• Support caregiver sourcing, applicant screening and follow-up, interviews, and onboarding coordination according to branch priorities.
• Maintain accurate records in company scheduling, recruiting, and communication systems.
• Cross-train in staffing and recruiting processes and provide backup support according to priorities established by the Executive Director.
• Participate in assigned on-call coverage and follow company escalation procedures.

Conocimientos

Dependability

Attention to detail

Communication

Confidentiality

Computer literacy

Scheduling systems

Descripción del empleo

Happy to Help Caregiving is hiring a full-time Customer Success Manager for our Bountiful, Utah branch. You will help clients, families, and caregivers stay informed and supported while coordinating the office work that makes dependable non-medical home care possible.

This is a home-care operations and service role for someone who communicates clearly, follows through, and stays organized when priorities change.