Client Success Manager

Flora & Associates LLC; New Jersey; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Flora & Associates LLC is actively seeking a Client Success Manager to drive client engagement and onboarding in a collaborative environment. The role emphasizes relationship management, care continuity, and cross-functional coordination with clinicians and teams.

Responsibilities include onboarding oversight, content calendar management, experience monitoring, and process optimization to enhance client satisfaction and retention. A minimum service-cycle commitment is expected.

Qualifications

• HANDS-ON client engagement experience in a supportive and collaborative environment.
• Commit to a minimum of one full service cycle.
• Oversee the full client journey with responsiveness and professionalism.
• Manage onboarding for new clients with timely communication.
• Coordinate between clients, clinicians and team members to support care continuity.
• Manage content calendar to align with brand and goals.
• Track client satisfaction and feedback to identify trends and drive improvements.
• Continuously evaluate client-facing workflows and communications.
• Address client concerns with professionalism and empathy; escalate when needed.
• Support day-to-day scheduling, communication, and client coordination.

Responsibilities

• Oversee the full client journey, maintaining strong relationships through responsiveness, professionalism, and alignment with the organization’s values.
• Manage the intake and onboarding process for new clients. Ensure timely communication and a smooth transition into services.
• Act as the central point of coordination between clients, clinicians, and team members to support continuity of care.
• Manage the content calendar ensuring all materials align with brand and organizational goals.
• Track client satisfaction and feedback to identify trends and provide insights that enhance service delivery and retention.
• Continuously evaluate and improve client-facing workflows and communication processes to enhance efficiency and client experience.
• Address client concerns with professionalism and empathy. Escalate when necessary to ensure quality care and client satisfaction.
• Support day-to-day scheduling, communication, and client coordination, ensuring all processes align with organizational standards.
• Your client focus, strong communication, and commitment to seamless experiences will help drive positive outcomes, support your team, and uphold the standards of the organization.

Skills

Relationship Management

Onboarding

Team Coordination

Marketing Direction

Experience Monitoring

Process Optimization

Problem Resolution

Operational Support

Client Engagement

Job description

Client Success Manager admin 2026-05-18T12:16:40+00:00

Clarity in Care. Confidence
in Growth

Flora & Associates LLC is now hiring aClient Success Manager for Full-Time and Part-Time positions. This role provides driven professionals with hands-on client engagement experience in a supportive and collaborative environment. To ensure continuity of care for clients, managers are required to commit toa minimum of one full service cycle. Managers will gain experience working with diverse populations, coordinating client success plans, and providing individualized support under leadership.

What success looks like

We believe in taking care of our team just as much as we care for our clients. Here, you’ll find opportunities to develop your skills, collaborate with dedicated professionals, and be part of something bigger, all while knowing you’re genuinely supported every step of the way.

Client- Centered Care

Ensures every client feels heard, valued, and supported through clear, consistent, and compassionate communication at all stages

Onboarding Support

Guides new clients through a smooth, organized, and welcoming onboarding process with clear communication and minimal friction

Team Coordination

Keeps communication between clients, clinicians, and team members clear, timely, and effective, supporting continuity of care

Outreach Support

Ensures content efforts are well-organized, on-brand, and contribute to increased visibility, engagement, and community connection

Solution- Driven Mindset

Addresses client concerns quickly and professionally, with solutions that maintain trust and uphold the organization’s standards

Client Success Manager
Responsibilities

1. Relationship Management

Oversee the full client journey, maintaining strong relationships through responsiveness, professionalism, and alignment with the organization’s values.

2. Onboarding Oversight

Manage the intake and onboarding process for new clients. Ensure timely communication and a smooth transition into services.

3. Team Coordination

Act as the central point of coordination between clients, clinicians, and team members to support continuity of care.

4. Marketing Direction

Manage the content calendar ensuring all materials align with brand and organizational goals.

5. Experience Monitoring

Track client satisfaction and feedback to identify trends and provide insights that enhance service delivery and retention.

6. Process Optimization

Continuously evaluate and improve client-facing workflows and communication processes to enhance efficiency and client experience.

7. Problem Resolution

Address client concerns with professionalism and empathy. Escalate when necessary to ensure quality care and client satisfaction.

8. Operational Support

Support day-to-day scheduling, communication, and client coordination, ensuring all processes align with organizational standards.

As a Client Success Manager

Your client focus, strong communication, and commitment to seamless experiences will help drive positive outcomes, support your team, and uphold the standards of the organization.

Grow With a Team That Values You