Care Manager

Right at Home UK; Vero Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Vision insurance

Job summary

Right at Home West Palm Beach & Vero Beach is seeking a Care Manager to serve as the trusted liaison among clients, families, and caregivers. The role focuses on assessing needs, building relationships, and guiding care coordination to ensure clients receive consistent, high-quality service.

The candidate will lead client assessments, orient new caregivers, review performance reports, and collaborate with HR to support staff and operations, while maintaining accountability and compassionate care

Qualifications

• Experience in home care, senior services, care coordination, case management, nursing or social services.
• Strong communication, listening, and empathy.

Responsibilities

• Serve as a primary liaison between clients, families, caregivers, and the Right at Home team, ensuring concerns and information are addressed.
• Conduct initial client assessments to understand needs, goals, and home environments.
• Build strong client relationships through regular communication, follow-up, and responsiveness.
• Conduct new-hire orientations and explain expectations, culture, policies, and quality care commitments.
• Regularly review RightAssist reports, identify trends and follow up items with leadership.
• Manage and support the Guide Program to provide guidance and resources to clients and caregivers.
• Assist with HR activities, including onboarding, documentation and employee communication.
• Support caregiver engagement and accountability, maintaining high standards of care.
• Identify and communicate changes in client needs, caregiver performance, scheduling, or service issues.
• Participate in client and caregiver follow-up to resolve issues before they escalate.

Skills

Relationship building

Communication

Organizational skills

Education

Healthcare experience

Tools

RightAssist reports

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Vision insurance

Right at Home West Palm Beach & Vero Beach

Connecting clients, caregivers, families, and Right at Home through trust,
communication, and exceptional care.

It begins with trust.
It begins with relationships.
It begins with having someone who listens, follows through, and makes sure the right
people are connected at the right time.
That’s where you come in.
We’re looking for a Care Manager who understands that great home care is about
much more than scheduling caregivers and completing assessments. It’s about creating
a strong connection between our clients, their families, our caregivers, and the Right at
Home team.
The Care Manager is a trusted liaison between the people we serve and the agency
that serves them—someone who can listen to a client’s concerns, recognize
opportunities to improve care, support our caregivers, and make sure important
information doesn’t fall through the cracks.
You’ll be involved from the beginning of the client relationship, conducting initial
assessments and helping families understand how Right at Home can support them.
You’ll stay connected as care evolves, monitor important reports and outcomes, and
help ensure our clients receive the quality, consistency, and responsiveness they
deserve.

If you’re someone who enjoys people, thrives on organization and accountability,
communicates exceptionally well, and takes pride in making things better, we’d love to
meet you.

What You’ll Do

Your responsibilities will include:

• Serve as a primary liaison between clients, families, caregivers, and the Right at Home team, ensuring concerns, questions, and important information are communicated and addressed promptly.
• Conduct initial client assessments and help develop an understanding of each client’s needs, preferences, goals, and home environment.
• Build strong client relationships through regular communication, follow-up, responsiveness, and a genuine commitment to their experience.
• Conduct new-hire orientations and help new caregivers understand Right at Home’s expectations, culture, policies, procedures, and commitment to quality care.
• Regularly review RightAssist reports, identify trends, concerns, opportunities, and follow-up items, and communicate findings to the appropriate members of the leadership team.
• Manage and support the Guide Program, ensuring clients and caregivers receive the appropriate guidance, resources, communication, and follow-through.
• Assist with HR activities, including onboarding, documentation, employee communication, and other administrative responsibilities as needed.
• Support caregiver engagement and accountability, helping caregivers feel connected, informed, and supported while maintaining high standards of care and professionalism.
• Identify and communicate changes in client needs, caregiver performance, scheduling concerns, service issues, or other matters that may impact the quality of care.
• Participate in client and caregiver follow-up, helping resolve issues before they become larger problems.
• Help create a culture of exceptional service, where clients feel heard, caregivers feel valued, and families know they have a responsive team behind them.

Who You Are

You’re someone who naturally builds relationships and enjoys helping people.

You’re a strong communicator who can listen carefully, ask thoughtful questions, and
handle difficult conversations with professionalism and empathy.

You’re organized, proactive, and comfortable managing multiple priorities without losing
sight of the people behind the paperwork, reports, and responsibilities.

You notice details.

You follow through.

You don’t wait for someone else to solve a problem when you can take ownership and
help make it better.

You understand that exceptional home care depends on communication, consistency,
accountability, and trust.

You’re comfortable working with both people and processes—whether that means
conducting a client assessment, orienting a new caregiver, reviewing a report, following
up with a family, or assisting the HR team.

Experience in home care, senior services, care coordination, case management, nursing or social services is highly valued.

We’re looking for someone who already knows how to build trust, communicate
effectively, take ownership, and make things happen.

If that sounds like the kind of work you’re meant to do, we’d love to hear from
you.