Field-Based Client Growth & Operations Manager

City Wide; Knoxville (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Fuel reimbursement

Benefits after intro

PTO

401K with company match

Job summary

City Wide Facility Solutions in Knoxville, TN seeks a field-based Client Operations & Growth Manager to own a portfolio of commercial accounts and drive retention, revenue growth, and service quality. You will protect and grow recurring revenue, build trusted executive relationships, and uncover new revenue opportunities across each account.

Your mission is to deliver an exceptional client experience, retain accounts, grow revenue, and develop leadership skills for future Director of Operations

Qualifications

• 3+ years of success in B2B account management or related field.
• Proven ability to retain clients and grow revenue within accounts.
• Strong commercial instincts for pricing, contracts and growth opportunities.
• Ability to lead without direct authority and drive accountability.

Responsibilities

• Own defined portfolio of commercial accounts and drive retention and growth.
• Build executive-level client relationships and resolve issues promptly.
• Lead service-provider performance and expand revenue opportunities.
• Own the end-to-end sales process for additional services within your portfolio.
• Maintain CRM records, client history, and revenue opportunities.

Skills

Account management

Leadership without authority

Communication

Negotiation

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions in Knoxville, TN seeks a field-based Client Operations & Growth Manager to own a portfolio of commercial accounts and drive retention, revenue growth, and service quality. You will protect and grow recurring revenue, build trusted executive relationships, and uncover new revenue opportunities across each account.

Your mission is to deliver an exceptional client experience, retain accounts, grow revenue, and develop leadership skills for future Director of Operations