Field-Based Client Growth & Operations Leader

City Wide Facility Solutions; Morristown (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Base salary

Uncapped commission

First-year earnings

Fuel reimbursement

Medical/dental/vision

PTO

401K match

Team building

Job summary

City Wide Facility Solutions is seeking a Client Operations & Growth Manager to own a defined portfolio of commercial clients in East Knoxville and the Tri-Cities. You will protect and grow recurring revenue, build executive-level relationships, and solve service problems with urgency, delivering measurable results.

You will lead service providers, drive upsell opportunities, and ensure exceptional client experience from onboarding through ongoing delivery.

Qualifications

• 3+ years in B2B account management, operations, or facility services
• Proven track record of retaining clients and growing revenue within existing accounts
• Comfort discussing pricing, contracts, and growth opportunities with decision-makers
• Ability to lead without direct authority and coordinate multiple stakeholders
• Strong organization, judgment, and communication skills
• Willingness to travel within East Knoxville and the Tri-Cities

Responsibilities

• Build trusted relationships with client decision-makers and become their go-to resource for facility-service needs
• Own the client experience from onboarding through service delivery, issue resolution, retention, and expansion
• Conduct regular site visits and inspections to ensure service quality
• Identify opportunities to expand services within accounts and coordinate pricing and delivery
• Lead and manage service partners, independents, and night managers for quality and coverage
• Maintain accurate CRM records and tracking of revenue opportunities
• Drive accountability and urgency in resolving client issues

Skills

B2B account management

Operations leadership

CRM systems

Client relationship building

Problem solving

Sales and upselling

Field visits

Communication

Education

Bachelor's degree (preferred)

Tools

CRM platforms

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Client Operations & Growth Manager to own a defined portfolio of commercial clients in East Knoxville and the Tri-Cities. You will protect and grow recurring revenue, build executive-level relationships, and solve service problems with urgency, delivering measurable results.

You will lead service providers, drive upsell opportunities, and ensure exceptional client experience from onboarding through ongoing delivery.