Field AV Technician: Break-Fix & System Troubleshooter

TRITECH Communications Inc.; New York (NY); On-site; USD 30,000 - 48,000; Full time

Job summary

TRITECH Communications Inc. in Garden City, NY is seeking an Audio Visual Break-Fix Technician to support clients across corporate, education, healthcare and government sectors.

You will troubleshoot and repair professionally integrated AV systems and report to the Service Operations Manager. Travel to customer sites, coordinate with the NY HQ Service Coordination team, document time entries and resolutions, and liaise with manufacturers and project managers.

Qualifications

• Experience troubleshooting and servicing professional AV systems.
• Experience configuring AV networks with commercial switches.
• Familiarity with control systems debugging (Crestron/AMX/Extron).
• Certification in AVIXA CTS or Crestron DMCE a plus.
• Valid driver’s license required and ability to lift equipment.
• Experience with service ticketing systems (ConnectWise/ZenDesk/ServiceNow/Salesforce).

Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, job and resolution notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages from TRITECH warehouse to various job sites and vice versa

Skills

Customer service

Communication

Driver's license

Ticketing systems

Education

AVIXA CTS certification

Crestron DMCE certification

Tools

Netgear

Cisco

Luxul

Crestron

AMX

Extron

Biamp

QSC

Symetrix

Job description

TRITECH Communications Inc. in Garden City, NY is seeking an Audio Visual Break-Fix Technician to support clients across corporate, education, healthcare and government sectors.

You will troubleshoot and repair professionally integrated AV systems and report to the Service Operations Manager. Travel to customer sites, coordinate with the NY HQ Service Coordination team, document time entries and resolutions, and liaise with manufacturers and project managers.