Field Service Technician - Audio Visual

TRITECH Communications Inc.; Boston (MA); On-site; USD 48,216 - 55,104; Full time

Benefits offered by this job

Competitve salary

Comprehensive benefits including dental and medical

Paid time off

401k plan with discretionary employee match

Job summary

A leading technology system integrator in Boston is seeking an Audio Visual Break-Fix Technician to provide onsite service support. Candidates should have experience in troubleshooting audio visual systems and excellent customer service skills. This role offers competitive pay and a comprehensive benefits package, including dental and medical care, paid time off, and a 401k plan.

Qualifications

• Experience troubleshooting and servicing commercially integrated audio visual systems.
• Valid driver’s license and/or valid state ID.
• Must be able to travel to customer locations.

Responsibilities

• Travel to customer locations to troubleshoot issues and repair equipment.
• Coordinate scheduling with the Service Coordination team.
• Enter job time entries and in-depth reports.

Skills

AV Networking - Experience configuring audio visual network switches

Control Systems - Experience debugging Crestron, AMX & Extron systems

D.S.P. - Experience modifying audio files on Digital Signal Processors

Excellent customer service

Strong communication skills

Experience with service ticketing systems

Education

AVIXA CTS certification

Crestron DMCE certification

Job description

Overview

Audio Visual Break-Fix Technician role based out of Woburn, MA serving the Greater Boston Area. The base pay range is listed below and a full description follows.

Base pay range

$35.00/hr - $40.00/hr

This position is based out of our Woburn, MA office servicing the Greater Boston Area.

Company Overview

TRITECH Communications Inc. is a leading technology system integrator serving clients in corporate, education, healthcare and government industries. With $100 million in annual revenues and 350+ employees, TRITECH provides design, installation and maintenance of large/complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Our corporate headquarters is in Garden City, NY with regional operations centers in New York City, Boston, Miami and Washington DC.

Position summary

The Audio Visual Break-Fix Technician will report to the Service Operations Manager. AV Technicians provide onsite service support to TRITECH customers. Candidates should have experience troubleshooting and servicing commercially integrated professional audio visual systems, including control processors, digital signal processors, audio/video tele-conferencing systems, video displays, video walls, projectors, screens, wired/wireless microphones, network switches and extender/receiver pairs.

Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with the Service Coordination team based out of New York HQ.
• Enter job time entries, notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages between TRITECH warehouse and job sites as needed.

Qualifications and Knowledge

• AV Networking - Experience configuring audio visual network switches (e.g., Netgear, Cisco, Luxul).
• Control Systems - Experience debugging Crestron, AMX & Extron systems.
• D.S.P. - Experience modifying audio files on Digital Signal Processors (e.g., Biamp, QSC & Symetrix).
• Excellent customer service and strong communication skills.
• AVIXA CTS certification and Crestron DMCE certification a plus.
• Valid driver’s license and/or valid state ID.
• Experience with service ticketing systems (e.g., ConnectWise, ZenDesk, ServiceNow, Salesforce).

Compensation and Benefits

Compensation: Competitive salary commensurate with experience and a comprehensive benefits package including dental, medical, paid time off, disability, paid family leave, commuter benefits and a 401k plan with a discretionary employee match.

Equal Opportunity Employer

TRITECH Communications Inc. is an Equal Opportunity Employer.