Service Technician – Audio Visual

Tritech Communications, Inc.; New York (NY); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Time Off

401k plan

Commuter Benefit

10 Paid Holidays

Job summary

TRITECH Communications, Inc. is seeking an Audio Visual Break-Fix Technician to join our service team.

The role involves on-site support for complex AV systems, including control processors, DSPs, conferencing systems, projectors and video displays across customer sites nationwide. You will travel to client locations, troubleshoot issues, coordinate with the NY headquarters team and document work in reports.

Qualifications

• AV networking with network switches across brands (Netgear, Cisco, Luxul).
• Control systems debugging (Crestron, AMX, Extron).
• DSP editing and configuring audio files (Biamp, QSC, Symetrix).
• Excellent customer service and strong communication skills.
• CTS and DMCE certifications are a plus.
• Valid driver’s license or state ID required.
• Familiarity with service ticketing systems (ConnectWise, ZenDesk, ServiceNow, Salesforce).

Responsibilities

• Travel to customer sites to troubleshoot and repair AV equipment.
• Coordinate schedules with the NY HQ Service Coordination team.
• Enter time, notes and closeout information in ERP/CRM systems.
• Liaise with manufacturers, programmers and project managers for RMAs and updates.
• Act as escalation point for unresolved issues.
• Transport AV gear between TRITECH warehouses and job sites.

Skills

AV Networking

Control Systems

D.S.P.

Customer service

CTS

DMCE

Driver's license

Service tickets

Tools

Netgear

Cisco

Luxul

Crestron

AMX

Extron

Biamp

QSC

Symetrix

Job description

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC.

TheAudio Visual Break-Fix Technician will report to the Service Operations Manager. AV Technicians are responsible for providing onsite service support to TRITECH customers. Candidates must have experience troubleshooting and servicing commercially integrated professional audio visual systems (control processors, digital signal processers, audio/video tele-conferencing systems, video displays, video walls, professional projectors, roll down screens, wired/wireless microphones, network switches and extender/receiver pairs).

Primary Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, job and resolution notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages from TRITECH warehouse to various job sites and vice versa

Qualifications and Knowledge:

• AV Networking – Experience with configuring audio visual network switches such as Netgear, Cisco & Luxul.
• Control Systems – Experience with debugging audio visual control systems such as Crestron, AMX & Extron.
• D.S.P. – Experience with making changes to audio files on Digital Signal Processors such as Biamp, QSC & Symetrix.
• Must possess excellent customer service skills and strong communication skills
• AVIXA CTS certification and Crestron DMCE certification is a plus
• Must possess a valid driver’s license and/or valid state identification
• Knowledge using a service ticketing system such as ConnectWise, ZenDesk, ServiceNow, Salesforce.

Qualified candidates should be able to walk about a service site freely. They may need to climb ladders/step ladders from time to time and lift equipment up to 50lbs.

Compensation

• $30 – $35 per hour, commensurate with experience and includes a comprehensive benefits package: Medical, Dental, Vision, Voluntary Life Insurance, Domestic Coverage, Paid Family Leave, generous Paid Time Off, Commuter Benefit, 10 Paid Holidays, a 401k plan with a discretionary employer match and Company paid Group Term Life Insurance and Long Term Disability.

TRITECH is an EQUAL OPPORTUNITY EMPLOYER