Travel AV Field Technician – Pro Audio Visual Support

Tritech Communications, Inc.; Boston (MA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance (voluntary)

Domestic coverage

Paid family leave

Paid time off

Commuter benefit

10 paid holidays

401k with company match

Group term life insurance

Long-term disability

Job summary

TRITECH Communications, Inc. invites you to join a leading technology systems integrator delivering AV, communications, PoE lighting and security systems across corporate, education, healthcare and government sectors.

The Audio Visual Break-Fix Technician role reports to the Service Operations Manager and focuses on on-site support, troubleshooting and repair of commercial AV systems at customer sites, with coordination from the New York HQ team and involvement with RMAs and project changes as

Qualifications

• Experience troubleshooting and servicing professionally integrated AV systems.
• Experience with AV networking switches (Netgear, Cisco, Luxul).
• Experience with debugging AV control systems (Crestron, AMX, Extron).
• DSP experience with Biamp, QSC & Symetrix.
• Must possess excellent customer service and communication skills.
• AVIXA CTS certification and Crestron DMCE certification is a plus.
• Must possess a valid driver’s license.
• Knowledge of service ticketing systems ConnectWise, ZenDesk, ServiceNow, Salesforce.

Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all AV equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, notes, closeout information, and in-depth reports to manufacturers, service admins, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs and project changes.
• Serve as escalation point for unresolved issues.
• Transport and deliver audiovisual equipment to job sites and back from TRITECH warehouse.

Skills

AV Networking

Control Systems

D.S.P.

Customer service

CTS certification

DMCE certification

Driver's license

Service ticketing

Tools

ConnectWise

ZenDesk

ServiceNow

Salesforce

Job description

TRITECH Communications, Inc. invites you to join a leading technology systems integrator delivering AV, communications, PoE lighting and security systems across corporate, education, healthcare and government sectors.

The Audio Visual Break-Fix Technician role reports to the Service Operations Manager and focuses on on-site support, troubleshooting and repair of commercial AV systems at customer sites, with coordination from the New York HQ team and involvement with RMAs and project changes as