Service Technician – Audio Visual

Tritech Communications, Inc.; Boston (MA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance (voluntary)

Domestic coverage

Paid family leave

Paid time off

Commuter benefit

10 paid holidays

401k with company match

Group term life insurance

Long-term disability

Job summary

TRITECH Communications, Inc. invites you to join a leading technology systems integrator delivering AV, communications, PoE lighting and security systems across corporate, education, healthcare and government sectors.

The Audio Visual Break-Fix Technician role reports to the Service Operations Manager and focuses on on-site support, troubleshooting and repair of commercial AV systems at customer sites, with coordination from the New York HQ team and involvement with RMAs and project changes as

Qualifications

• Experience troubleshooting and servicing professionally integrated AV systems.
• Experience with AV networking switches (Netgear, Cisco, Luxul).
• Experience with debugging AV control systems (Crestron, AMX, Extron).
• DSP experience with Biamp, QSC & Symetrix.
• Must possess excellent customer service and communication skills.
• AVIXA CTS certification and Crestron DMCE certification is a plus.
• Must possess a valid driver’s license.
• Knowledge of service ticketing systems ConnectWise, ZenDesk, ServiceNow, Salesforce.

Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all AV equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, notes, closeout information, and in-depth reports to manufacturers, service admins, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs and project changes.
• Serve as escalation point for unresolved issues.
• Transport and deliver audiovisual equipment to job sites and back from TRITECH warehouse.

Skills

AV Networking

Control Systems

D.S.P.

Customer service

CTS certification

DMCE certification

Driver's license

Service ticketing

Tools

ConnectWise

ZenDesk

ServiceNow

Salesforce

Job description

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC.

Audio Visual Break-Fix Technician

will report to the Service Operations Manager. AV Technicians are responsible for providing onsite service support to TRITECH customers. Candidates must have experience troubleshooting and servicing commercially integrated professional audio visual systems (control processors, digital signal processers, audio/video tele-conferencing systems, video displays, video walls, professional projectors, roll down screens, wired/wireless microphones, network switches and extender/receiver pairs).

Primary Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, job and resolution notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages from TRITECH warehouse to various job sites and vice versa

Qualifications and Knowledge:

• AV Networking – Experience with configuring audio visual network switches such as Netgear, Cisco & Luxul.
• Control Systems – Experience with debugging audio visual control systems such as Crestron, AMX & Extron.
• D.S.P. – Experience with making changes to audio files on Digital Signal Processors such as Biamp, QSC & Symetrix.
• Must possess excellent customer service skills and strong communication skills
• AVIXA CTS certification and Crestron DMCE certification is a plus
• Must possess a valid driver’s license and/or valid state identification
• Knowledge using a service ticketing system such as ConnectWise, ZenDesk, ServiceNow, Salesforce.

Qualified candidates should be able to walk about a service site freely. They may need to climb ladders/step ladders from time to time and lift equipment up to 50lbs.

Compensation

• $35/hr – $40/hr commensurate with experience and includes a comprehensive benefits package: Medical, Dental, Vision, Voluntary Life Insurance, Domestic Coverage, Paid Family Leave, generous Paid Time Off, Commuter Benefit, 10 Paid Holidays, a 401k plan with a discretionary employer match and Company paid Group Term Life Insurance and Long Term Disability.

TRITECH is an EQUAL OPPORTUNITY EMPLOYER