Service Technician - Audio Visual

TRITECH Communications Inc.; New York (NY); On-site; USD 30,000 - 48,000; Full time

Job summary

TRITECH Communications Inc. in Garden City, NY is seeking an Audio Visual Break-Fix Technician to support clients across corporate, education, healthcare and government sectors.

You will troubleshoot and repair professionally integrated AV systems and report to the Service Operations Manager. Travel to customer sites, coordinate with the NY HQ Service Coordination team, document time entries and resolutions, and liaise with manufacturers and project managers.

Qualifications

• Experience troubleshooting and servicing professional AV systems.
• Experience configuring AV networks with commercial switches.
• Familiarity with control systems debugging (Crestron/AMX/Extron).
• Certification in AVIXA CTS or Crestron DMCE a plus.
• Valid driver’s license required and ability to lift equipment.
• Experience with service ticketing systems (ConnectWise/ZenDesk/ServiceNow/Salesforce).

Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, job and resolution notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages from TRITECH warehouse to various job sites and vice versa

Skills

Customer service

Communication

Driver's license

Ticketing systems

Education

AVIXA CTS certification

Crestron DMCE certification

Tools

Netgear

Cisco

Luxul

Crestron

AMX

Extron

Biamp

QSC

Symetrix

Job description

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC.

The Audio Visual Break-Fix Technician will report to the Service Operations Manager. AV Technicians are responsible for providing onsite service support to TRITECH customers. Candidates must have experience troubleshooting and servicing commercially integrated professional audio visual systems (control processors, digital signal processers, audio/video tele-conferencing systems, video displays, video walls, professional projectors, roll down screens, wired/wireless microphones, network switches and extender/receiver pairs).

Primary Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, job and resolution notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages from TRITECH warehouse to various job sites and vice versa

Qualifications and Knowledge:

• AV Networking - Experience with configuring audio visual network switches such as Netgear, Cisco & Luxul.
• Control Systems - Experience with debugging audio visual control systems such as Crestron, AMX & Extron.
• D.S.P. - Experience with making changes to audio files on Digital Signal Processors such as Biamp, QSC & Symetrix.
• Must possess excellent customer service skills and strong communication skills
• AVIXA CTS certification and Crestron DMCE certification is a plus
• Must possess a valid driver’s license and/or valid state identification
• Knowledge using a service ticketing system such as ConnectWise, ZenDesk, ServiceNow, Salesforce.

Qualified candidates should be able to walk about a service site freely. They may need to climb ladders/step ladders from time to time and lift equipment up to 50lbs.

TRITECH is an EQUAL OPPORTUNITY EMPLOYER