Field Automation Solutions Lead – Northeast

F. Hoffmann-La Roche AG; New Hampshire; On-site; USD 87,000 - 161,000; Full time

Benefits offered by this job

Company car

Job summary

Roche is seeking a Field Solutions Specialist for the Northeast region to be the regional automation expert, supporting workflow, applications, and customer needs from implementation through post-go-live support.

You will assess workflows, guide optimization, and collaborate across ISAs, FAS, FES, and other teams while maintaining in-depth knowledge of Roche automation software and hardware.

Qualifications

• Bachelor’s degree in a relevant field or equivalent.
• 3 years of experience implementing and evaluating complex laboratory IT products.
• Experience supporting Roche automation solutions or equivalent platforms.
• Knowledge of cobas 8100 and RDA solutions is preferred.

Responsibilities

• Serve as the primary regional workflow, application, and automation expert for Roche automation systems.
• Provide consultative guidance on workflow, middleware integration, and application utilization.
• Lead workflow assessments and optimization activities post-implementation.
• Coordinate regional automation support with cross-functional teams.
• Maintain advanced knowledge of automation software functionality and issue routing.

Skills

Laboratory workflow

Automation operations

Customer consultation

Communication skills

Relationship building

Customer engagement

Education

Bachelor’s degree in Medical Technology, IT, CS, Chemistry, Biology or Clinical Laboratory or equivalent

Job description

Roche is seeking a Field Solutions Specialist for the Northeast region to be the regional automation expert, supporting workflow, applications, and customer needs from implementation through post-go-live support.

You will assess workflows, guide optimization, and collaborate across ISAs, FAS, FES, and other teams while maintaining in-depth knowledge of Roche automation software and hardware.