Northeast Field Solutions Lead - Lab Automation

F. Hoffmann-La Roche AG; Philadelphia (Philadelphia County); On-site; USD 87,000 - 161,000; Full time

Benefits offered by this job

Company car

Job summary

Roche is seeking a Field Solutions Specialist to lead regional workflow and automation support across the Northeast. You will act as the automation expert for Roche systems, guide customers on workflow optimization, and own post-go-live activities to ensure sustained operational success.

The role involves frequent collaboration with cross-functional teams, ongoing training of FAS staff, and travel across the Northeast region.

Qualifications

• Bachelor's degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
• 3 years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic

Responsibilities

• Serve as the regional workflow, application, and automation expert for Roche automation systems.
• Provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization.
• Perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.
• Support the standardization of workflow best practices across assigned accounts.
• Assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
• Coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
• Partner closely with cross-functional teams to coordinate regional automation support activities.
• Maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
• Support implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
• Resolve post-go-live workflow and application issues within the region, identifying technical risks before they impact customer operations and escalating when necessary.
• Coach FAS personnel on automation workflow fundamentals and partner effectively with key stakeholders to improve workflow and hardware coordination.
• Contribute to regional automation competency development through coaching and mentoring to build regional field capability.

Skills

Experience implementing & evaluating

Education

Bachelor's degree in Medical Technology, IT, CS, Chemistry, Biology or Clinical Laboratory

Job description

Roche is seeking a Field Solutions Specialist to lead regional workflow and automation support across the Northeast. You will act as the automation expert for Roche systems, guide customers on workflow optimization, and own post-go-live activities to ensure sustained operational success.

The role involves frequent collaboration with cross-functional teams, ongoing training of FAS staff, and travel across the Northeast region.