Field Automation Engineer – Lab Diagnostics, Remote Support

Cypress HCM; Kansas City (KS); Remote; USD 52,000 - 58,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Cypress HCM is seeking a Field Automation Service Engineer to support customers within Kansas City, Kansas and nationally as needed. This remote, customer-facing role requires strong troubleshooting skills, independence, and a commitment to exceptional customer experience.

The shift is 10 AM to 7 PM. Responsibilities include installing, maintaining, diagnosing, and repairing automated laboratory systems, robotics, and analytical instrumentation.

Qualifications

• Bachelor's degree in Engineering or Electronics or 10 years of relevant experience troubleshooting and repairing complex electro-mechanical, electronic, computer, or electrical systems in commercial, industrial, laboratory, or military environments.
• Working knowledge of electronics, electro-mechanical systems/mechatronics, PLCs, and pneumatic systems.
• Intermediate knowledge of computer networking architecture, configuration, and troubleshooting.
• Intermediate understanding of computer operating systems and software.
• Ability to communicate effectively with customer IT personnel, laboratory leadership, and technical staff when coordinating software upgrades, maintenance, and system support.

Responsibilities

• Respond promptly to customer service needs, including equipment installation, preventive maintenance, upgrades, troubleshooting, and repairs.
• Diagnose and service complex automated laboratory and diagnostic equipment using electronic test equipment, schematics, software tools, and technical documentation.
• Work with automated laboratory systems, robotics, microbiology, molecular diagnostics, analytical instrumentation, and related laboratory technologies.
• Coordinate proactively with customers to schedule and complete system upgrades, maintenance, and other service activities.
• Travel for scheduled and unscheduled service visits, including overnight travel. National travel may occasionally be required.

Skills

Electro-mechanical systems

PLCs

Networking concepts

Operating systems

Customer communication

Education

Bachelor's degree in Engineering or Electronics

Tools

Networking hardware

Job description

Cypress HCM is seeking a Field Automation Service Engineer to support customers within Kansas City, Kansas and nationally as needed. This remote, customer-facing role requires strong troubleshooting skills, independence, and a commitment to exceptional customer experience.

The shift is 10 AM to 7 PM. Responsibilities include installing, maintaining, diagnosing, and repairing automated laboratory systems, robotics, and analytical instrumentation.