Electrical Service Engineer

Talent Consultants; Milwaukee (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Talent Consultants seeks an Automation Service Engineer to provide on‑site service for automated laboratory instruments and diagnostic systems in a defined territory. The role involves installation, maintenance, upgrades, troubleshooting, and repair, ensuring compliance with specifications.

The engineer works independently, leveraging diagnostics tools and schematics, with travel to customer facilities and occasional weekend on‑call rotations.

Qualifications

• Bachelor’s degree in Electrical/Electronic/Biomedical engineering or related field.
• Strong knowledge of electronics and electromechanical systems (mechatronics).
• Experience with programmable logic controllers (PLCs).
• Familiarity with pneumatics.
• Basic understanding of computer networking concepts.

Responsibilities

• Install, maintain, upgrade, troubleshoot, and repair laboratory instruments and automated diagnostic systems.
• Support technologies including Kiestra systems, microbiology, molecular diagnostics, LC/MS.
• Diagnose issues in electronic, electromechanical, computer, and automated systems.
• Coordinate preventive maintenance and equipment relocations.
• Document service findings and corrective actions in reporting systems.
• Communicate progress and recommendations to customers.
• Travel to customer facilities as needed and participate in on‑call schedule.

Skills

Electronics

Mechatronics

PLCs

Pneumatics

Networking

Education

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Electronic Technology

Bachelor’s degree in Biomedical Engineering

Job description

Automation Service Engineer

Position Overview

The Automation Service Engineer provides technical service and support for automated laboratory instruments and diagnostic systems. This field-based role involves installing, maintaining, upgrading, troubleshooting, and repairing laboratory equipment to ensure reliable performance and compliance with technical specifications.

The engineer works independently within an assigned territory, using electronic diagnostic tools, computer systems, test equipment, and technical schematics to resolve issues. The role also requires strong customer service skills, effective communication, and the ability to travel to customer facilities as needed.

Key Responsibilities

• Install, maintain, upgrade, troubleshoot, and repair laboratory instruments and automated diagnostic systems.
• Support laboratory technologies, including Kiestra systems, microbiology, molecular diagnostics, and liquid chromatography/mass spectrometry (LC/MS).
• Diagnose technical issues involving electronic, electromechanical, computer, and automated systems.
• Coordinate preventive maintenance, equipment relocations, and other service activities.
• Communicate completed work, technical findings, recommendations, and follow-up plans to customers.
• Collaborate with laboratory personnel and IT teams to schedule and implement software upgrades and system maintenance.
• Document customer complaints, service issues, and corrective actions in designated reporting systems.
• Maintain accurate spare parts inventory and ensure service tools, computers, test equipment, and vehicles remain in good working condition.
• Follow applicable safety procedures, expense guidelines, equipment policies, and customer facility requirements.
• Participate in a rotating weekend and holiday on-call schedule approximately every six weeks.
• Complete required vendor credentialing to maintain access to customer facilities.

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Electronic Technology, Biomedical Engineering, or a related technical field.
• Working knowledge of electronics, electromechanical systems (mechatronics), programmable logic controllers (PLCs), and pneumatics.
• Intermediate knowledge of computer networking architecture, configuration, and troublesh