Field Automation Engineer - Diagnostics & Instrument Service

BD; Cockeysville (MD); On-site; USD 3,720,000 - 5,951,000; Full time

Job summary

BD is seeking an Automation Service Engineer to service BD Advanced Diagnostics customers across assigned territories, with national travel as needed. The ASE will install, maintain, upgrade, and repair complex instruments, using electronic and computer skills, and deliver a best-in-class customer experience while working remotely when needed.

The role requires a bachelor’s degree or 10+ years of relevant experience, knowledge of electronics, PLCs, pneumatics, and networking; travel up to 50%,

Qualifications

• Bachelor’s degree in Engineering or related discipline OR 10+ years of relevant experience.
• Experience with electronics, mechatronics, PLCs, and pneumatics.
• Ability to travel up to 50% of time, lift up to 70 lbs, and work flexible hours.

Responsibilities

• Install, maintain, upgrade, and repair instruments to meet specifications.
• Collaborate across service teams to drive field service revenue through billable offerings.
• Communicate work performed and provide follow-up plan if needed.
• Schedule and complete system upgrades with customers as needed.
• Document customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company vehicle, and all equipment per policy.

Skills

Electronics troubleshooting

Mechatronics

PLCs

Pneumatics

Networking basics

Education

Bachelor’s degree in Engineering/Electronic Technology/Computer Science or related

Job description

BD is seeking an Automation Service Engineer to service BD Advanced Diagnostics customers across assigned territories, with national travel as needed. The ASE will install, maintain, upgrade, and repair complex instruments, using electronic and computer skills, and deliver a best-in-class customer experience while working remotely when needed.

The role requires a bachelor’s degree or 10+ years of relevant experience, knowledge of electronics, PLCs, pneumatics, and networking; travel up to 50%,