Field Auto Damage Trainee - Customer-Focused Adjuster

GEICO; Berkeley (CA); On-site; USD 44,000 - 69,000; Full time

Job summary

GEICO in Berkeley, CA is seeking a Field Auto Damage Trainee to inspect vehicles, estimate repairs, and negotiate settlements. You’ll work with body shops, rental companies, and parts providers to support customers after accidents.

You will start with hands-on training, licensing support, and ongoing education. This is a structured program offering growth within a national insurer and opportunities across the field territory.

Qualifications

• High School Diploma or GED required; College degree preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• Valid driver’s license that meets company underwriting guidelines required.

Responsibilities

• Customer Interaction: Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

Skills

Customer-facing experience

Call center KPIs

Active Adjusters license (preferred)

Valid driver’s license

Customer service empathy

Education

High School Diploma or GED

College degree preferred

Job description

GEICO in Berkeley, CA is seeking a Field Auto Damage Trainee to inspect vehicles, estimate repairs, and negotiate settlements. You’ll work with body shops, rental companies, and parts providers to support customers after accidents.

You will start with hands-on training, licensing support, and ongoing education. This is a structured program offering growth within a national insurer and opportunities across the field territory.