Field Auto Claims Adjuster - Independent, Customer-Focused

VetJobs; San Rafael (CA); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Paid time off

Volunteer time off

Life insurance

Parental & family leave

Tuition assistance

Job summary

Progressive is seeking an auto damage claims adjuster to act as the primary customer contact, directing the repair process from start to finish. You’ll manage your own inventory and negotiate with body shops while upholding claims standards and local laws.

This field role includes a company car, travel within your assigned area, and occasional office reporting. You must reside in the San Rafael, CA (Marin County) area and bring leadership, conflict management, and a strong customer-service

Qualifications

• Minimum qualifications: 4+ years of relevant work experience with one year appraisal/estimatics or insurance experience
• OR Associate's degree with 3+ years relevant work experience with one year appraisal/estimatics or insurance experience
• OR Bachelor's degree with 1 year appraisal/estimatics or insurance experience

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Customer service

Attention to detail

Communication

Education

High School/GED

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to act as the primary customer contact, directing the repair process from start to finish. You’ll manage your own inventory and negotiate with body shops while upholding claims standards and local laws.

This field role includes a company car, travel within your assigned area, and occasional office reporting. You must reside in the San Rafael, CA (Marin County) area and bring leadership, conflict management, and a strong customer-service