Field Auto Claims Specialist – Damage & Negotiation

Progressive; Antelope (CA); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision insurance

Paid time off

Job summary

Progressive is seeking an auto damage claims adjuster to be the primary contact for customers, guiding the repair process from start to finish. You will manage your own workload, negotiate with body shops, and assess liability with a focus on excellent customer service.

This field role includes a company car and frequent travel within the assigned CA region; occasional office reporting may be required. Strong leadership and attention to detail are preferred.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Communication

Driving

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to be the primary contact for customers, guiding the repair process from start to finish. You will manage your own workload, negotiate with body shops, and assess liability with a focus on excellent customer service.

This field role includes a company car and frequent travel within the assigned CA region; occasional office reporting may be required. Strong leadership and attention to detail are preferred.